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Louisiana State University · 6 hours ago

Network Operation Center Analyst 1

Baton Rouge, LA

Full-time

Onsite

New Grad, Entry Level

Louisiana State University is seeking a Network Operation Center Analyst 1 to manage IT services and perform technical analysis of network issues on campus. The role involves monitoring network devices, troubleshooting incidents, and ensuring optimal network performance while providing support in a 24/7 environment.

AgricultureEdTechEducationHigher EducationUniversities

No H1B

Responsibilities

Provide timely response to all incidents, outages and performance alerts

Categorize issues for escalation to appropriate technical teams

Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

Work with internal and external technical and service teams to create and/or update knowledge base articles

Provides or sources expertise and solutions required to meet customer needs

Participates in unit development and planning activities to enhance unit capabilities and sustainability

Validates link performance, quality, and reliability; Monitors and analyzes statistical data to improve system performance

Apply researched and proven methodologies, networking principles, practices, and procedures to configure, maintain, and/or troubleshoot networking systems and protocols

Installs and upgrades network hardware and software to add new features of secure against vulnerabilities

Configures and automates switches, router, firewalls, and other network appliances

Manage and operate systems that provide critical ITS services

Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages

Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP telephony systems, servers, storage, backup, operating systems, mainframe, physical infrastructure, and core applications and services of ITS and LSU Online

Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)

Support multiple technical teams in 24 x 7 environment operational environments with high 100% uptime requirements

Ensures that services to customers are delivered as specified in customer SLA

Establishes and maintains good working relationships with stakeholders within the LSU community

Cross trains, mentors, and Provides knowledge sharing with junior team members, other departmental analysts, and other university personnel as needed

Participates, or may serve as leads, in the investigation, testing, and troubleshooting of advanced network outages or issues

Creates, maintains, and publishes support documentation for internal and external use

AvailableOn call for after-hours for escalated network down issues

Document all actions in accordance with standard company policies and procedures

Notify customer and third-party service providers of issues, outages and remediation status

Strives to strike an optimum balance between working independently and collaborating with other NOC support analysts and management to deliver services to customers

Acts as an advocate for the NOC and ITS Documentation and maintenance of network systems and equipment, circuit records, billing records, procedures, ensure the knowledge base system is up to date, internal switch notation

Other duties as assigned

Qualification

Network monitoring toolsIncident managementNetwork administrationNetwork management systemsNetwork security equipmentFiber optic installationAnalytical skillsCommunication skillsTeam collaborationDocumentation skills

Required

Bachelor's Degree

Driver's License

Per University Policy Statement 18 this position is deemed essential to campus operations and will be required to report to or remain on campus during times of emergency or closure

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment