Marvin Engineering Company · 14 hours ago
DESKTOP TECHNICIAN II
Marvin Engineering Company is a leading defense contractor specializing in military aerospace and vehicles. They are seeking a Desktop Technician II to handle moves, migrations, and day-to-day issues in the infrastructure environment, providing technical support and assistance to end users.
AerospaceIndustrialManufacturingSales
Responsibilities
Assists end users in resolving hardware and software issues by fielding telephone calls, email, HelpDesk tickets, and visits to user community to diagnose issues, perform troubleshooting activities and facilitate resolution
Performs moves/adds and changes to PC
Physical moves
Software installs
Hardware Installs
Reimaging
Documents, tracks and monitors the issues in ticketing system to facilitate a timely resolution
Maintains and operates computer systems and/or network connectivity
Provide technical support and guidance to users
Light network Administration duties
Qualification
Required
2-5 years of relevant experience
PC hardware knowledge
Basic working/configuration knowledge of Windows 7 Pro
Basic working/configuration knowledge of Microsoft applications (Office, Outlook, Visio, Project, etc…)
Basic knowledge of Microsoft Active Directory (as pertains to computer connectivity, printing, Domain additions, etc..)
Knowledge of Anti-Virus software (install/config)
Basic knowledge of network topology concepts
Ingenuity and flexibility are required
Relies on established guidelines and instructions to perform daily job functions
Relies on knowledge and professional discretion to achieve goals
Works under supervision and reports to a supervisor. Can also work independently as needed
Must be able to speak/read/write English
Must be able to lift up to 35 lbs
Preferred
A+ certification a bonus
Microsoft certifications a bonus