Marigold · 3 hours ago
Technical Support Specialist
United States
Full-time
Remote
Entry Level
$42K/yr - $44K/yr
1+ years expMarigold is a fast-growing marketing technology company that helps businesses build stronger customer relationships through its core platforms. The Technical Support Specialist will provide support and troubleshoot technical challenges for the Campaign Monitor team, ensuring a positive user experience and contributing insights to improve the product.
CRMDigital MarketingMarketing
Responsibilities
Serve as the first point of contact for customer inquiries, delivering timely and effective solutions
Troubleshoot and resolve a wide range of technical issues with accuracy and professionalism
Provide guidance and best practices to help customers maximize the value of our email marketing software
Collaborate with product and engineering teams by sharing customer insights to improve features and user experience
Maintain clear, up-to-date internal documentation and resources for both customers and colleagues
Continuously develop product knowledge and stay informed on new features, updates, and processes
Qualification
Required
1–2 years of experience in customer or technical support roles
Proven success in customer-facing positions
Eagerness to learn and openness to constructive feedback
Team-oriented, collaborative, and solutions-focused mindset
Strong problem-solving and troubleshooting abilities
Commitment to continuous process improvement
Experience working effectively within a remote team
Preferred
Proficiency with Salesforce or other CRM platforms
Familiarity with SaaS applications and cloud-based software
Comfortable using collaboration tools such as Slack and Google Workspace
Exposure to AI-powered chatbots and related technologies
Benefits
Medical/dental/vision insurance
Life/accident/disabilities insurance
Supplemental health benefits
FSA
EAP and pet insurance
Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
Paid Volunteer Time
401k plan with a company match on your contributions.
Employee-centric and supportive remote work environment with flexibility.
Support for life events including paid parental leave.
Company
Marigold
Marigold offers marketing technology solutions designed to help marketers of all sizes grow the relationships that grow their business.
1001-5000 employees
H1B Sponsorship
Marigold has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$410M2019-05-14Private Equity· $410M
Leadership Team
Lisa Mayr
Chief Executive Officer
J
Jeremy Acker
Senior Vice President, Finance
Recent News
2025-11-06
2025-10-12
Company data provided by crunchbase