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SAIC · 17 hours ago

Senior Principal Help Desk Tier 3

San Diego, CA

Full-time

Onsite

Senior Level, Lead/Staff

$160K/yr - $200K/yr

9+ years exp

SAIC is seeking a Sr. Principal Help Desk Tier3 Technician responsible for the most complex and critical technical issues supporting the Joint Fires Network program. The role involves identifying and resolving complex issues, collaborating with internal developers, and developing standard operating procedures for training support teams.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Work directly with customers in a technical role

Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure

Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches)

Configure and manage DOD and IC standard distributed authentication services

Serve as the final point of internal escalation for all technical support issues, performing in-depth analysis of complex hardware, software, server, and network-related problems

Develop, document, and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies

Participate in or lead IT projects, including system upgrades, new software deployments, and infrastructure migrations

Perform regular file archival and purge, as necessary

Create, change and delete user accounts per request

Repair and recover from hardware or software failures for multiple sites

Establishes, documents, and monitor the government’s cyber security program implementation plan

Develop and maintain scripts (e.g., using Bash, Python, or Perl) to automate routine tasks, streamline processes, and improve the efficiency of the support team

Work with internal development teams, to report and resolve bugs, request feature enhancements, and address product-related issues on Linux platforms

Contribute technical content and tutorials to product documentation

Familiarity with distributed systems like Hadoop, HBase/Accumulo, Spark and Kafka

Experience with Puppet, Ansible, Terraform, Bash, Powershell, and Python tools

A strong understanding of security concepts, best practices and how to apply them, such as Secure Shell, public key encryption, access credentials, certificates, TLS, and data encryption to include Department of Defense and Intelligence Community security policies/processes

Qualification

LinuxNetwork configurationScripting BashScripting PythonCyber securityWindowsInfrastructure as CodeTechnical documentationInterpersonal skillsOrganizational skillsVerbal communication

Required

Bachelors and fourteen (14) years or more of related experience; Masters and twelve (12) years or more of related experience; PhD or JD and nine (9) years or more of related experience

IAT Level 1 (CompTIA Security + and OS/Computing Environment certification)

U.S. Citizenship and an active TS/SCI clearance with the ability to obtain a TS/SCI CI Poly

5+ years of direct experience with implementation and understanding of Engineering principles in a professional environment

A minimum of 5-7 years of progressive IT support experience, with at least 2-3 years in a Tier 2 or a similar role with a strong focus on Linux environments

Experience maintaining, configuring, operating and troubleshooting complex electronic computer interface systems and network equipment

Past experience administering server-side technology and networked computing systems

Familiarity with DNS / DHCP / Kickstart / LDAP / Kubernetes / Red Hat 7&8 / Windows 10 / ACAS / Rancher / Grafana / Cloud Security Gateway

Maintain and create system documentation

Ability to surge hours worked through events

Able to create simple scripts (i.e. Powershell or Bash)

Ability to automate installation, configuration, and provisioning using Infrastructure as Code tools like Terraform, Ansible, Puppet, and Chef

Ability to configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches)

Ability to configure and manage DOD and IC standard distributed authentication services