Bungee (formerly Direct Answer) · 5 days ago
Remote Customer Service Agent (phone/email/chat!)
United States
Full-time
Remote
Entry, Mid Level
2+ years expBungee is a premier Full-Service Customer Touchpoint Management firm with over 30 years in the industry. They are seeking Remote Customer Service Agents to provide high-quality phone and email support for various clients, ensuring excellent customer experiences.
E-CommerceFashion
Hiring Manager
Katie Rogers
Responsibilities
Receiving incoming calls, emails and live chats for both Tier 1 and Tier 2 type questions; resolving concerns, questions or assisting with using a product
Medium to Light tech support required to assist callers with password resets or locating purchased items via client site
We service financial firms, ecommerce shippers, medical professionals, non profits and tradesmen
Recommend additional products and services based on customer need and request
Recommend system improvements based upon knowledge of system issues
Qualification
Required
Proven track record to adhere to our 3 A's noted above
At least 2-3 experience working in a work from home, remote call center environment with a separate office space setup in which there is no background noise
Technically savvy to assist members with varying degrees of computer and smartphone issues as well as self-correcting your own computer issues. This is a must
Excellent written and verbal communication skills (ie: knowing the difference between ‘there' and ‘their')
Ability to operate in a high volume (between 75-150 calls per day averaging about 3 min each), metrics driven contact center environment
Ability to listen actively to sensitive information
Must be a quick learner, dedicated to excellence and strong multi-tasking skills
Must be able to meet strong production deadlines in a fast paced environment juggling multiple priorities and do 'whatever it takes' to get the job done
Have a strong 'phone voice' with proper diction and the ability to 'hear you smile'
Dedicated Remote Working space with no background noise
Must be able to run CHROME browser with VPN connection with no less than 10mbps internet download speeds and a compatible hotspot should internet outages occur
Must provide own dual monitors and noise cancelling headset
Many of our client's names and their customers information are highly confidential due to their work and community status. Therefore, one with a high ethical standard of confidentiality is a must
You must pass ongoing strict Federal, State, County/City Background Investigations
Preferred
Bilingual in Spanish a major plus!
Experience with InContact, Hubspot, Slack is beneficial but not required
Benefits
401(k)
401(k) matching
Health insurance
On-the-job training
Paid time off to include all Federal Holidays.
Professional development assistance
Free Vision and Dental Insurance
Work from home
Company
Bungee (formerly Direct Answer)
Expert-Led, Multi-Channel Marketing—All Under One Roof Successful marketing isn’t about choosing one channel—it’s about delivering the right message through the right mix of touchpoints.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Andy Rogers
Vice President & Partner
Company data provided by crunchbase