NEOGOV · 9 hours ago
ECM Program Manager
Alameda, CA
Full-time
Hybrid
Senior Level
$99K/yr - $142K/yr
5+ years expNEOGOV is seeking an ECM Program Manager to manage the implementation of the Enhanced Care Management program for young children and families with complex needs. The role involves overseeing service delivery, supervising staff, and ensuring compliance with CalAIM requirements.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversees delivery of ECM services and ensure alignment with CalAIM requirements
After ECM staff are hired, supervises and supports them to ensure high-quality, coordinated service delivery
Supports the development and review of comprehensive care plans to ensure a coordinated whole-person approach for Medi-Cal members
Develops and refines operational workflows and processes to support effective ECM implementation and program operations
Coordinates with Managed Care Plan partners to support program alignment and ensure compliance with contractual, quality, and promising practices standards
Ensures accurate and timely staff documentation to support billing requirements and necessary reports
Assesses team performance and communicates findings to leadership; implements changes to improve efficiency and service quality; maximizes effectiveness and ensures alignment with department’s mission
Recommends and implements goals and objectives, policies and procedures and ensures the program is staffed with qualified employees by supporting hiring, training, performance management, and staff development
Oversees daily program operations by setting expectations, communicating goals, and monitoring work to ensure quality, timeliness, and compliance with policies
Develops and implements program plans and resources, and provides training to ensure staff and partners understand their roles and responsibilities
Qualification
Required
5 years of experience in care management, case management, or health/social service delivery; 3 years of program management and supervisory, administration, or team leadership experience
Master's degree in social work or a related health field
Current and active License Clinical Social Worker (LCSW) credential required
Strong understanding of CalAIM, Enhanced Care Management (ECM), Community Health Worker (CHW) Benefit, and Medic-Cal managed care operations; experience developing operational workflows
Knowledge of health care and social determinants of health
Knowledge in serving families experiencing homelessness, involved with child welfare, navigating serious medical, developmental or behavioral challenges
Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures
Principles and practices of leadership
Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly
Principles and practices of program management including planning, development, implementation, and evaluation
Modern equipment and communication tools used for work functions and program, project, and task coordination, including computers and software programs relevant to work performed
Ability to manage programs, implement new service models, and ensure compliance with contractual and regulatory requirements
Excellent communication, facilitation, and partnership-building skills
Experience collaborating with managed care plans, community partners, and cross-functional teams
Ability to use data for program monitoring, quality improvement and reporting
Ability to guide teams through change in a fast environment; leadership, problem-solving and adaptability skills
Develop and implement goals, objectives, practices, policies, procedures, and work standards
Provide administrative, management, and professional leadership for the assigned program
Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner
Ensure the maintenance and retention of complex records, files, reports, and other documents
Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
Benefits
Medical, Dental, & Vision Coverage
$1,500 credit per year to spend on benefits
Health and Dependent Care Flexible Spending Accounts (FSAs)
Employer Paid & Voluntary Life & AD&D Insurance
Long-Term Disability Insurance
Retirement Plans including the ACERA Pension Plan
Commuter Benefits
Employee Assistance Plan
Paid vacation
Paid time off
Sick time
17 paid holidays including the week between Christmas Day and New Year's Day as paid time off
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase