Apply on Employer Site

NEOGOV · 2 days ago

Assistant Director - Financial and Resource Management

Bellevue, WA

Full-time

Hybrid

Director/Executive

$150K/yr - $208K/yr

8+ years exp

The City of Bellevue is seeking an experienced Assistant Director to lead its Resource Management and Customer Service Division within the Utilities Department. The role involves overseeing a substantial budget, ensuring fiscal stewardship, and collaborating with various teams to achieve strategic goals and enhance customer service.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

As a member of Utilities executive leadership team, actively engage and support the 2027-2028 budget development process. Provide leadership and effective decision-making that support Bellevue Utilities’ ability to continue delivering daily essential services to the community

Partner with the Deputy Director and department staff to achieve optimal system and operational performance for the Customer Information Billing System and Customer Portal, including ongoing Advanced Metering Infrastructure implementation

Develop and further define projects to effectively transition the organization from bi-monthly to monthly billing, emphasizing financial equity, sustainability, and affordability as the team moves initiatives forward to completion

Partner with the Deputy Director, fiscal and solid waste teams to ensure effective procurement and implementation of the next solid waste contract

Oversee the development and implementation of an enhanced Utility Bill Assistance Program, leveraging policy and process refinements as well as technology solutions to provide expanded financial assistance to customers in need

Ensure Utilities’ financial policies and procedures are consistent with the City’s Comprehensive Financial Policies, statutory requirements, and industry-best practice

Collaborate with Utilities executive leadership to support a shared vision and positively contribute to the organizational health of Bellevue Utilities. Value shared leadership, foster trust, effectively communicate, and support innovation and continuous improvement with a focus on excellent customer service and cost-effective service delivery

Actively champion the City’s diversity, equity, and inclusion work. Celebrate diversity as a strength and support Bellevue’s effort to continue growing as a culturally competent organization, city, and economy

Co-lead the department as part of the Utilities Leadership Team consisting of the managers, supervisors, and independent contributors

Qualification

Financial managementPublic utility experienceLeadership experienceBudget developmentCustomer serviceChange managementDiversityInclusionCommunication skillsTeam collaboration

Required

Eight or more years of progressively responsible leadership and financial management experience is required

Experience with a public utility or public works environment is essential

Prior experience leading large teams is required

Strong customer service coupled with leadership experience in utility billing and rate structures is ideal

A bachelor's degree in business, finance, or related field is required

All positions must complete a criminal background check as well as reference checks, including at least one prior supervisor

Preferred

A master's degree is preferred

Benefits

Medical

Dental

Vision

Retirement Plans

Flexible Spending Accounts (FSAs)

Life/Accidental Death and Dismemberment (AD&D) Insurance

Long Term Disability (LTD)

Survivor Income

Employee Assistance Program (EAP)

11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month)

An ORCA Card bus pass

On-site fitness center, and self service food/coffee options

Career development and training programs

Tuition Reimbursement Program

Employee Resource Groups (ERGs)