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McLane Company, Inc. · 12 hours ago

Specialist, Sr Customer Order Management

Carrollton, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

McLane Company, Inc. is seeking a Senior Customer Order Management Specialist to manage program execution for various restaurant chains. The role involves processing special system requirements, responding to customer inquiries, conducting transaction audits, and providing training support to ensure efficient order management.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

Process all special system requirements related to program execution including master order guide maintenance, customer/parent/group item restrictions, auto-shipment creation/merge, item substitutions, and text messages for base business, national, regional, test and premium orders to support the Chain Promotions team in managing program execution effectively and efficiently. Concepts managed include various restaurant chains

Answer and respond to inquiries received on the COM customer service 800# line to ensure customer order requests or exceptions are resolved timely and accurately, including support of the 7-day support schedule

Correspond daily with Chain Promotions team to obtain necessary program information, discuss processing options, review inventory requirements, and resolve processing obstacles that may arise throughout the program execution

Establish guidelines and conduct ongoing transaction audits of all COM processes including master order guide integrity, customer/parent/group item ordering restrictions, auto shipment delivery deadlines, and substitution validity to support the tracking of COM performance goals and the accurate execution of promotional program requirements

Provide dedicated training support to the COM Specialists on unique processing procedures required of new brand/account customers, and performance opportunities identified through the daily audit routines to assure consistent communication at all service levels, accurate handling of exceptions and improved execution standards

Proactively identify system enhancements that will continue to improve process efficiency, address special customer expectations and reduce overhead costs

Qualification

Customer order managementJDE RestrictionsSubstitutionsItem MasterCustomer Address BookOrder Entry modulesPC skillsCustomer service skillsPrioritizeOrganizational skillsCommunication skillsInterpersonal skills

Required

Four or more years of experience supporting customer order management systems, preferably at McLane

Strong personal computer skills, including Word and Excel

Proven organizational, communication and interpersonal skills

Proven customer service skills

Ability to prioritize and manage high transaction volume with emphasis on accuracy

Due to the high visibility associated with all promotional activity, focus on COM transaction auditing processes, standardized procedures, and execution accuracy is essential to comply with each customer's unique ordering controls and in-store requirements

Must be comfortable working with all levels of management to address processing obstacles and negotiate resolutions

This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely

Preferred

Knowledge of JDE Restrictions, Substitutions, Item Master, Customer Address Book, and Order Entry modules

Knowledge of national account business

Company

McLane Company, Inc.

Glassdoor3.2

McLane Company, Inc.

Founded in 1894

Temple, Texas, US

10001+ employees

http://www.mclaneco.com

H1B Sponsorship

McLane Company, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (9)

2023 (8)

2022 (8)

2021 (2)

2020 (1)