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American Express · 16 hours ago

Senior Associate - Digital Product Management (Fulfillment)

New York, NY

Full-time

Hybrid

Mid, Senior Level

$89K/yr - $150K/yr

2+ years exp

American Express is a leading payment card issuer with a strong commitment to innovation and customer service. The Senior Associate in Digital Product Management will play a key role in creating a next-generation digital ecosystem that enhances customer engagement and operational efficiency.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Support requirement gathering and the creation of agile user stories and acceptance criteria

Implement scrum team planning and story prioritization of the product backlog

Partner with Engineering, Design, Product, and Business partners to align priorities and accelerate execution

Identify and execute opportunities to improve digital efficiency, consistency, and usability across experiences

Leverage data and user feedback to enhance adoption, optimize usability, and refine digital capabilities

Foster collaboration, accountability, and a culture of innovation within and across teams

Qualification

Product ManagementAgile MethodologiesData AnalysisUser Experience DesignCross-Functional CollaborationProblem SolvingCommunication Skills

Required

2+ years of experience in product management, platform development, or related roles within financial services or technology

Proven track record in taking product initiatives from concept to execution, particularly for digital experiences

Strong ability to collaborate across teams and drive alignment on priorities and execution

Experience managing multiple priorities while adapting to evolving business needs

Strong analytical skills with experience using data and research to guide decision-making

Familiarity with agile methodologies and product development frameworks

Preferred

Experience in solving complex, highly technical problems with outcomes that are connected to business impact

Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact

Passionate about delivering best-in-class user experiences, working with technology, and being an active contributor to the product culture at American Express

Bachelor's degree in business, computer science, engineering, or a related field