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NetSuite · 16 hours ago

NetSuite Project Manager - ERP

United States

Full-time

Remote

Mid Level

$71K/yr - $141K/yr

3+ years exp

NetSuite is a leader in cloud solutions, and they are seeking a NetSuite Project Manager to lead the delivery of Oracle NetSuite Professional Services implementations. The Project Manager will be responsible for managing multiple concurrent projects, ensuring customer satisfaction, and driving the delivery according to scope, time, and budget.

Cloud ComputingComputerCRMiOSSaaSSoftware

Responsibilities

Be passionately customer-focused; relentlessly pursue providing an excellent customer experience every time

Establish, maintain and deepen client relationships by providing results and exceeding expectations

Deliver 10+ concurrent projects using the defined NetSuite delivery methodology

Plan, manage and communicate the progress of projects, achieving project landmarks and maintaining project momentum

Identify and effectively mitigate risks

Facilitate resolution of issues and roadblocks, call out when appropriate

Communicate well with all collaborators, internal and external, including project sponsors, project managers, and project team members

Work collaboratively with project delivery leads and project resources

Effectively handle scope, budget, timeline, resources, quality, and customer satisfaction throughout the project

Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources

Forecast and deliver against committed hours for your project portfolio

Deliver a diverse scope of services where project management requires analysis of numerous factors

Maintain up-to-date knowledge of and compliance with internal processes and procedures

Qualification

NetSuiteERP ImplementationProject ManagementPMP CertificationClient ManagementCommunication SkillsTeamworkProblem SolvingAdaptabilityAttention to Detail

Required

The Project Manager will primarily be responsible for leading the delivery of Oracle NetSuite Professional Services implementations of the NetSuite applications

Under the guidance of NetSuite's delivery methodology, the resource will drive the delivery of NetSuite's Professional Services engagements according to the agreed-upon scope, time, and budget – all while ensuring the highest degree of customer satisfaction

The Project Manager is a key player in handling, tracking, and communicating the progress of projects and ensuring the quality delivery of Oracle NetSuite's Professional Services

From initiation through to completion, the Project Manager will be responsible for planning customer-specific engagements, managing the business requirements development, review, and signoff process, managing the execution of deliverables while controlling scope, driving the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks

The Project Manager will manage multiple concurrent projects and work with several resources within a matrix environment

From initiation through to completion, the Project Manager will be responsible for the construction, presentation, and signoffs of key deliverables such as project kickoff presentations, project plans, regular status reports, risk and issue logs, and working with the appropriate teams on change orders when required

They will also facilitate planning sessions at various stages of the project lifecycle

Critical to the success of this role will be the setting and management of customer expectations concerning project scope, the NetSuite delivery model, collaborator roles and responsibilities, timelines, critical issue and change management processes, communication, and risk management plans

Be passionately customer-collaborators; relentlessly pursue providing an excellent customer experience every time

Establish, maintain and deepen client relationships by providing results and exceeding expectations

Deliver 10+ concurrent projects using the defined NetSuite delivery methodology

Plan, manage and communicate the progress of projects, achieving project landmarks and maintaining project momentum

Identify and effectively mitigate risks

Facilitate resolution of issues and roadblocks, call out when appropriate

Communicate well with all collaborators, internal and external, including project sponsors, project managers, and project team members

Work collaboratively with project delivery leads and project resources

Effectively manage scope, budget, timeline, resources, quality, and customer satisfaction throughout the project

Communicate effectively with and project-manage remote resources in a matrix environment, including offshore resources

Forecast and deliver against committed hours for your project portfolio

Deliver a diverse scope of services where project management requires analysis of numerous factors

Maintain up-to-date knowledge of and compliance with internal processes and procedures

Preferred

At least 3+ years of cumulative experience in a systems applications Project/Program Management, either internally via an IT organization or externally with a consulting firm or software provider

Outstanding client-facing skills. History of building extraordinary relationships with clients and colleagues

Ability to handle various projects simultaneously; adapts quickly and easily – manages multiple deadlines and multiple competing priorities in a fast-paced, rapidly changing environment

Strong communication and interpersonal skills, including experience successfully delivering presentations and managing meetings via web conferencing

Solid organizational skills and attention to detail

Exceptional escalation management skills

Demonstrates thoughtfulness and excellent judgment when selecting methods and techniques for achieving project success

Demonstrated ability to interact well at the “C” level

Independently organizes and performs work required with minimal guidance, direction, and follow-up

Ability to forecast work accurately, proactively manage workload, and assist project teams with doing the same

Excellent teamwork skills. Works effectively as part of multiple, varied project teams and demonstrates a genuine commitment to team success

Takes the initiative and ownership—proactive, results-oriented, with a can-do attitude in meeting critical deadlines

A strong background in project management, including experience developing work-breakdown structures and project plans, most notably in Microsoft Project

Strong client management skills and the ability to work with customers to develop and manage an implementation plan

Implementation experience with ERP and CRM applications, and a good understanding of integration, data, customization, and other ERP implementation-related principles; experience with NetSuite or competing solutions a plus

Formal Project Management methodology training, with significant practical use. Certifications such as the Project Management Professional (PMP) are a plus

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance