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Heartland Family Service · 17 hours ago

Program Coordinator (clinical) - Community Support Services

Council Bluffs, Iowa, United States

Full-time

Onsite

Mid Level

$49K/yr - $62K/yr

Heartland Family Service is committed to creating healthy families and communities. The Community Support Services Program Coordinator is responsible for overseeing and supporting community support workers who assist adults with severe mental illness, ensuring compliance with service delivery standards and promoting continuity of care.

AssociationCommunitiesEducationHealth CareNon Profit

Responsibilities

Coordinate daily operations of community support workers providing low and high-intensity CSS

Assign and monitor caseloads to ensure appropriate service intensity (2–4 contacts/month for low intensity; 5–12 contacts/month for high intensity)

Provide ongoing guidance, coaching, and support to CSS employees regarding service delivery, engagement strategies, and professional boundaries

Ensure staff maintain required face-to-face and collateral contacts with members and mental health professionals

Monitor CSS delivery to ensure alignment with members’ assessed needs and authorization levels

Ensure all required CSS components are being addressed, including:

Monitoring mental health symptoms and functioning

Reality orientation

Transportation support

Crisis intervention and crisis plan development

Medication and appointment adherence support

Coordination with natural and formal support systems

Review progress notes for accuracy, timeliness, and compliance with Medicaid/MCO documentation standards

Coordinate CSS planning in conjunction with behavioral health professionals (e.g., therapists, psychiatrists)

Ensure required monthly contacts between CSS employees and mental health professionals are completed and documented

Facilitate communication between CSS employees and external providers, hospitals, and community resources

Participate in care coordination meetings and treatment planning as required

Ensure members continue to meet criteria for admission and that services demonstrate expected treatment benefits

Assist with audits, utilization reviews, and retrospective reviews related to CSS services

Monitor billing compliance

Training and program Development

Support onboarding and training of new community support workers

Provide or coordinate training on CSS policies, documentation, crisis intervention, and engagement strategies

Identify trends, service gaps, and opportunities for program improvement

Contribute to policy and procedure development related to Community Support Services

Create, maintain and share as appropriate a dynamic self-care plan

Strive to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts

Qualification

Social WorkMental Health ExperienceLeadership SkillsCrisis InterventionCare CoordinationSupervisory ExperienceCommunity-Based ServicesOrganizational SkillsCommunication Skills