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Monroe Group Ltd. · 1 day ago

Resident Service Coordinator HUD PT

Watertown,SD,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Monroe Group Ltd. is seeking a Resident Service Coordinator to coordinate programs and services that enhance the quality of life for residents. This role involves engaging with community agencies, managing service provisions, and ensuring residents receive the support they need to age in place successfully.

FinanceProperty ManagementReal Estate

Responsibilities

Assumes responsibility for coordinating programs and activities for residents on a group basis

Serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents

Identify low-cost service providers and/or negotiate discounts

Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual

Manages the provision of supportive services where appropriate

Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary

Develops a Resource Directory that includes a listing of state and/or local service providers

Sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources

Implements on-site or mobile health services and screenings

Organizes and promotes resident involvement in on and off-site programs

Assists the residents in building informal support networks with other residents, family, and friends

Engage volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures

Assumes responsibility for coordinating services for residents on an individual basis

Provides quality customer service to all residents including, but not limited to, answering questions, addressing concerns and assisting with basic needs

Assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD

Ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately

Assumes responsibility for related duties as required or assigned

Performs miscellaneous and specially requested tasks

Ensures all residents and staff are treated with respect and dignity

Reports all complaints made by residents and/or families to the appropriate supervisors

Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items immediately

Adheres to all policies, procedures, terms and conditions set forth in the NCR Employee Information Guide (EIG), Policy and Procedure Guide (PPG), and facility handbook including, but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws

Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully

Manages time independently, completing required tasks and documentation within identified timeframes

Works autonomously and as part of a team to ensure that residents are provided the best opportunity to successfully age in place

Responds to all communications (phone, email, fax, etc.) in a timely and professional manner

Completes all professional training required by National Church Residences in a timely manner

Utilizes a call-in time tracking system to log hours worked

Utilize appropriate documentation system to track all work done with residents

Completes all required paperwork with all residents who want to utilize the Service Coordination program

Completes Care Plans/Quarterly Monitoring with residents needing referrals and follows up on all services at and after implementation

Submits Semi-Annual Performance Reports to HUD in order to maintain funding for the Service Coordination program at the property

Qualification

Social work degreeElderlySupportive servicesMicrosoft Office SuiteCommunication skillsInterpersonal skillsProblem-solving abilityOrganizational skills