JPMorganChase · 20 hours ago
Product Manager, Vice President - Customer Acquisition Experiences (CAE)
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid, Senior Level
5+ years expJPMorganChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. They are seeking a Product Manager in Customer Acquisition Experiences to enhance the account opening customer experience and lead the end-to-end product life cycle while collaborating closely with cross-functional teams.
Asset ManagementBankingFinancial Services
Responsibilities
Develop a product strategy and product vision that delivers value to customers
Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Form relationships critical to supporting the product vision, strategy, objectives, discovery, and delivery
Perform in-depth analysis for fact finding on existing behavior of the system, including business logic and end-to-end data flow, and educate stakeholders to help ensure the build of comprehensive, robust requirements
Collect, refine, and maintain a healthy backlog of user stories which are easily understood by the consuming team(s)
Facilitate discussions with technical, design, and analytics partners to refine stories to a level of detail that will enable code to be written and tested without defects or requirements gaps; write acceptance criteria and generate test scripts
Ensuring adherence to the JIRA processing and maintaining Confluence documentation, including maintaining a living evergreen repository so we always have an understanding of our current state
Participate in testing and data conditioning
Qualification
Required
5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Ability to leverage analytic insights and a deep understanding of data to continually improve the experience and reach or exceed OKRs
Effective execution in a demanding technology space, managing multiple co-suppliers, complex dependencies, and modernization efforts
Excellent written communication skills
Ability to manage tight delivery timelines and maintain calmness under pressure
Strong collaboration and relationship-building skills across the firm and with external partners; flexibility with changing priorities
Experience with agile product development and the software delivery lifecycle
Experience with API-based designs, Kafka-driven architecture, and the JavaScript stack
Familiarity with the business services and offerings associated with Chase Account Opening
Preferred
Demonstrated prior experience working in a highly matrixed, complex organization
Experience with risk management and fraud prevention tools
Self-motivated with a high degree of independence, has a bias towards action, and willing to roll up their sleeves to ensure projects are tracking towards success
Experience with Event-based designs, microservices, web services
BA or BS in applicable field of study
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
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