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Colorado Department of Revenue · 1 day ago

TEMPORARY Customer Service Representative – Northeast Regional Office

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$19.29/hr - $19.29/hr

The Colorado Department of Revenue is seeking a Temporary Customer Service Representative for their Northeast Regional Office. This entry-level position involves providing customer service, selling wildlife and park products, and supporting CPW staff while interacting with customers both in-person and over the phone.

Government Administration

Responsibilities

Sell wildlife and park products such as hunting and fishing licenses, park passes, OHV permits, and snowmobile/boat registrations, as well as process license refunds and duplicate licenses, hunter education cards and parks products

Maintenance of customer records in our database, IPAWS (name and address changes, hunter education verification, and other documentation as needed)

Answer incoming calls, handle inquiries about wildlife or parks, and/or direct to appropriate staff

Maintain and update information bulletin boards, seasonal handouts/reports/forms, and informational packets

Perform wildlife euthanizing when necessary

Provide internal customer service to other staff, serving as front desk reception; administrative duties such as management of copy, fax and IPAWS Machines including supply stocking

Pickup/delivery and distribution of office mail

Monitors and ensures that standard office supplies, brochures, and merchandise are in stock

Other administrative duties as assigned

Qualification

Customer serviceInterpersonal communicationWordExcelHunting experienceFishing experienceTeamwork

Required

Must be 18 years of age or older

Must have a current & valid drivers' license or reliable transportation

Applicants may be subject to successful completion of a comprehensive background check

Must be willing and able to work 40 hours per week

Must be available to work some weekends and holidays

Possess strong interpersonal communication skills to deliver excellent customer service

Ability to work well within a team

Preferred

Previous experience handling money and working with the public preferred

Previous experience with Word or Excel is helpful

Previous experience with hunting and fishing is helpful

Preference may be given to applicants with or working towards a Natural Resources degree or similar education

Benefits

The office will provide some uniform items.

Employee may be required to purchase limited uniform items at their own expense.

Company

Colorado Department of Revenue

With just under 1500 employees, the Colorado Department of Revenue oversees the Division of Motor Vehicles, the Enforcement Division, the Colorado State Lottery, and the Taxation Division.

Founded in 1941