CASE Credit Union ยท 22 hours ago
Loan Servicing Specialist I
East Lansing,MI,US
Full-time
Onsite
New Grad, Entry Level
0+ years expCASE Credit Union is seeking a Loan Servicing Specialist I to manage loan processing and consumer credit disputes. The role involves reviewing loan packets, resolving inquiries, and maintaining accurate records while assisting members and vendors.
ConsultingFinancial Services
Responsibilities
Responsible for receiving, reviewing, and processing loan packets for indirect car and merchant loans
Responsible for handling consumer credit disputes or related loan problems
Receives written credit disputed for Credit Bureaus, researches payment histories and related credit documents, and works to find satisfactory resolutions to problems
Corrects credit ratings and loan reporting as appropriate
Maintains records and statistics on assigned Department activities
Responsible for verifying auto loan payoffs and mailing out release of liens
Responsible for processing loan correction and skip a payment requests
Assists Vice President of Lending and Consumer Loan Servicing Manager with special projects and assignments as needed
Professionally assists members and vendors and notifies them as needed
Performs related clerical duties as required as well as answers and directs telephone calls
Completes related reports and records and maintains files
Assumes responsibility for the effective and timely performance of processing functions and processing indirect loan packets
Receives member and branch phone calls and resolves inquiries or refers appropriately
Receives, verifies and processes indirect dealer packets
Verifies income and employment for each packet (unless waived)
Contacts Consumer Loan Officer about any discrepancies in approval values
Contacts the dealership about any needed or missing information
Mails out appropriate member information
Processes payoffs, verify accounts in good standing and mail out release of liens
Process guarantee release of lien requests according to guidelines
Processes extension requests via Skip A Payment promotion
Verify account and loan standing, process requests, mail out denial letter and call member
Processes loan corrections as requested by authorized personnel
Researches payment histories, reverses payments, corrects due dates, payment history, interest calculation, late fees
Processes collateral protection insurance (CPI) premiums and refunds
Adjusts payment amount and due date accordingly
Works with MSRs and vendors to ensure accurate information is on file
Processes insurance waivers according to guidelines
Handles Credit Bureau disputes regarding delinquent loans, closing dates, joint loan responsibility, credit ratings, document errors or related problems
Receives disputes, obtains and conveys information as needed, and works to find a satisfactory solution
Refers problems as appropriate
Corrects credit ratings and loan reporting as appropriate
Ensures that disputes are resolved tactfully and promptly, and in accordance with Credit Union policies and procedures
Records member complaints, related information and resolutions as appropriate
Assists in writing procedures for job duties and training other department personnel
Assists Consumer Lending Manager, Assistant Loan Servicing Manager and VP of Lending with special projects and assignments as needed
Follow up with vendors, draft letters to members, research current market prices
Assumes responsibility for establishing and maintaining professional business relations with members, institutions, and merchants
Obtains and conveys information as needed
Composes correspondence as needed
Resolves (or refers) questions and requests promptly and courteously
Keeps members informed of Credit Union services and policies
Assists in counseling members whose skip a pay, or storage insurance requests were denied, explaining reasons while offering alternatives
Maintains and projects the Credit Union's professional reputation
Maintains confidentiality
Maintains and updates files, records and documents
Completes miscellaneous reports as assigned
Assumes responsibility for establishing and maintaining effective coordination and working relations with Credit Union personnel and with management
Assists branches and related departments as needed
Answers questions and resolves problems as needed
Supports and replaces Lending personnel as needed
Keeps management informed of area activities and of any significant problems
Attends and participates in meetings as required
Completes records and reports promptly and accurately
Assists in training and cross-training personnel
Completes additional projects as may be assigned
Assumes responsibility for related duties as required or assigned
Ensures that work area is clean, secure, and well maintained
Copies and distributes requests and re-presentments
Completes special projects as assigned
Stays abreast of changes in loan services operations and policies
Replaces area personnel as needed
Qualification
Required
High school graduate or equivalent
Excellent communication and public relations skills
Solid math skills. Able to analyze accounts
Attentive to detail
Well organized
Ability to assist others
Able to use PC, calculator, phone, and all related business equipment
Preferred
6 months to a year of related experience preferred
Company
CASE Credit Union
CASE Credit Union is a financial services firm located in Michigan.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Badge, PHR
Chief Human Resources Officer
Recent News
Credit Union Times
2023-12-27
2023-06-22
Company data provided by crunchbase