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Communication Service for the Deaf (CSD) · 1 day ago

Spanish Bilingual Communication Assistant TX

United States

Full-time

Remote

New Grad, Entry Level

$14/hr - $15.50/hr

Communication Service for the Deaf (CSD) is the largest NPO dedicated to cultivating opportunities for Deaf success. They are looking for self-motivated individuals to fill Call Center Representative positions, facilitating communication for the deaf and hard of hearing community.

CharityNon Profit

Responsibilities

Facilitate phone calls between deaf or hard-of-hearing individuals and hearing individuals

Qualification

Typing Speed 60 wpmFluent in SpanishFluent in EnglishCommunication skillsCustomer service experienceAdaptabilityFast-paced environment

Required

Fluent in Spanish and English

A minimum of a High School Diploma or equivalent

18 years of age or older

Typing Speed of 45 words per minute with 90% accuracy to qualify for training

Ability to type at 60 words per minute with 95% accuracy to graduate training

Excellent customer service experience and a relaxed/calm demeanor

Ability to work various schedules including weekdays, weekends, evenings, and holidays

Must be able to pass skill assessments administered by a local recruiter

Excellent communication skills

Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume

Ability to read text aloud from a computer, listen to spoken words, and transcribe to text on a computer

Excellent grammar and spelling

Ability to learn and understand complex computer communication software, shortcuts, and command functions

Ability to work in a fast-paced environment

Ability to adapt to schedules influenced by call volume fluctuations

Private and quiet office space with a closed door

Hard-wired internet connection via ethernet cable (cable provided by CSD)

High-speed internet connection (3.0 MG download; 1.2 MG upload)

Candidates for this role must live and work in Texas