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Dane Street · 17 hours ago

Disability Operations Supervisor

United States

Full-time

Remote

Mid, Senior Level

Dane Street is seeking a Disability Operations Supervisor who will lead and manage the day-to-day operations of the disability claims team. This role focuses on ensuring high-quality service delivery, compliance with industry standards, and meeting key performance indicators while providing guidance and support to team members.

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Responsibilities

Supervise daily operations of the disability claims team to ensure efficient workflow and quality outcomes. This includes case assignments and performance management

Oversight of the scheduling, quality assurance and/or admin functions (including ensuring all intakes are addressed promptly)

Train, mentor, and develop team members to achieve individual and team goals

Drive client satisfaction by ensuring all client inquiries and communications are addressed timely

Monitor and assess team performance against established KPIs and metrics

Identify areas for process improvement and implement action plans

Collaborate with other departments to enhance operational efficiencies

Maintain accurate records and documentation as required by company policy and regulatory standards

Prepare reports on team performance and present to management

Other duties as assigned