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Blick Art Materials · 18 hours ago

IS Help Desk Support Analyst

Galesburg, IL

Full-time

Onsite

Entry Level

$49K/yr - $53K/yr

2+ years exp

Blick Art Materials is the largest and oldest provider of art supplies in the United States, founded in 1911. The Help Desk Technician’s role is to provide support and maintenance within the organization’s desktop computing environment, ensuring optimal workstation performance and troubleshooting issues for end users.

Retail

H1B Sponsor Likely

Responsibilities

Maintain, upgrade, and manage all desktop applications including but not limited to Microsoft O/S, Outlook, Microsoft Office, Adobe Design products, and MAC

Build images and execute deployments using Windows Deployment Services

Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels

Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and other equipment as assigned

Collaborate with LAN technicians, network administrators and system administrators to ensure efficient operation of the company’s desktop computing environment

Where required, administer, and resolve issues with associated end-user workstation networking software products

Receive and respond to incoming calls, helpdesk tickets, and/or e-mails regarding desktop problems

Answer and perform moves, additions, and changes requests as they are submitted by line managers

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations

Level 1 support for the above software

A member of the 24hr on-call list in the event of system downtime or process interruption of the above related resources

Maintain, upgrade, and troubleshoot all desktop and laptop hardware

Maintain, upgrade, and troubleshoot MAC devices

Maintain, upgrade, and troubleshoot network and personal printers

Maintain, upgrade, and troubleshoot VOIP Phones and video conference equipment

Maintain, upgrade, and troubleshoot wireless devices

Maintain, configure, upgrade, and troubleshoot company issued smartphones

Prioritize issues and document resolution using the helpdesk tracking software

Ensure proper documentation that stays consistent with programs and patches

Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment

Accurately document instances of desktop equipment or component failure, repair, installation, and removal

Assist in other areas of Information Systems as needed

Qualification

COMPTIA A+Microsoft Certified ProfessionalWindows Deployment ServicesMicrosoft desktop productsAdobe productsHelpdesk tracking softwareAnalytical skillsCustomer service orientationInterpersonal skillsCommunication skillsTeam collaboration

Required

Minimum 2 yr. degree in Systems related field or 2 years' experience supporting and troubleshooting help desk issues

Proficient in all Microsoft desktop products, Adobe products, Antivirus, VPN Cisco AnyConnect Client, IBM Client Access, Windows Deployment Services, MACs, Helpdesk tracking software, and wireless technology

Ability to conduct research into PC issues and products as required

Effective interpersonal skills and relationship-building skills

Strong written and oral communication skills

Ability to present ideas in user-friendly language

Understanding of the organization's goals and objectives

Analytical and problem-solving abilities, with keen attention to detail

Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment

Possession of a valid driver's license; ability and willingness to travel on work assignments; willingness to work additional hours during the week and/or weekend, if/when required

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation

Familiarity with standard desktop deployment procedures

Professional integrity to handle confidential information

Preferred

COMPTA A+, Microsoft Certified Professional (MCP), or Vendor End User certifications are a plus

Benefits

Medical/Dental/Vision Insurance

401K & Profit Sharing Plan

Incentive Bonus Plans

Paid Holidays & Paid Time Off

Paid Parental Leave

Short-Term/Long-Term Disability

Training Opportunities

Basic & Optional Life Insurance

Employee Discount

Company

Blick Art Materials

Glassdoor3.5

Blick Art Materials is the largest and oldest provider of art supplies in the United States with more than 65 retail stores nationwide.

Founded in 1911

Galesburg, Illinois, USA

1001-5000 employees

https://www.dickblick.com

H1B Sponsorship

Blick Art Materials has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)

2020 (1)