Deaconess Health System · 1 day ago
Help Desk Specialist III
Evansville, IN 47715, USA
Full-time
Hybrid
Senior Level
$50K/yr - $70K/yr
5+ years expDeaconess Health System is committed to advancing the health and wellbeing of their community through technology and compassionate care. The Help Desk Specialist III is a senior-level technical support role focused on advanced troubleshooting, escalation resolution, and mentorship within the IT Service Desk.
Health CareMedicalWellness
Responsibilities
Resolve complex and escalated technical issues related to desktops, laptops, peripherals, applications, and network connectivity
Serve as an escalation point for Help Desk Specialist I & II team members
Troubleshoot issues across multiple systems, applications, and environments
Document incidents, solutions, and processes to support knowledge sharing and continuous improvement
Coordinate with infrastructure, application, and security teams to resolve enterprise-wide issues
Participate in system upgrades, rollouts, and IT projects as assigned
Monitor ticket queues to ensure service level expectations are met
Provide guidance, training, and mentorship to junior Help Desk staff
Qualification
Required
Associate's or Bachelor's degree in Information Technology or related field, or equivalent experience
Five or more years of IT support or service desk experience
Advanced knowledge of Windows operating systems, Microsoft Office, and enterprise applications
Experience with ticketing systems, remote support tools, and incident management processes
Strong customer service, communication, and problem-solving skills
Benefits
Medical, dental, and vision insurance
Retirement plans with employer contribution
Paid time off and paid holidays
Tuition assistance and professional development opportunities
Employee wellness programs and resources
Company
Deaconess Health System
Deaconess Health System specializes in providing health care services.
10001+ employees
H1B Sponsorship
Deaconess Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.27M2015-04-30Series Unknown· $1.27M
Leadership Team
S
Shawn McCoy
CEO
Recent News
Lane Report | Kentucky Business & Economic News
2025-10-14
Lane Report | Kentucky Business & Economic News
2025-10-02
Company data provided by crunchbase