BODYROK ยท 1 day ago
Front Desk/Receptionist
Napa, CA
Full-time
Onsite
Entry Level
$16/hr - $20/hr
1+ years expBODYROK is a rapidly growing company offering high-intensity, low-impact workouts. The Studio Advisor provides customer service support to studio members and guests while generating revenue through relationship building and sales.
FitnessTrainingWellness
Responsibilities
Greet all incoming members and guests
Ensure all check-in procedures are followed
Thank guests for coming as they exit
Create new business internally through member promotions, referrals, and inquiries
Promote specials to current and future guests
Reach out to existing and potential members via email for sales opportunities
Reconcile and report all incoming and outgoing transitions
Successfully attain personal sales revenue targets
Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
Update Supply Request Log and Maintenance Log (depending on the issue)
Promote and sell merchandise
Keep the front desk area and entryway clutter-free, orderly, and clean
Perform general cleaning duties to include hourly bathroom room and studio checks
Follow up with members who have enrolled to ensure we are exceeding expectations
Provide the highest level of customer service possible when communicating and interacting with guests
Qualification
Required
Competitive drive to succeed in commission sales and performance based culture
Excellent customer service skills
Knowledge of sales practices and techniques
Independent, self-starter with strong organizational skills
Basic computer skills
Strong communication skills in both oral and written
Organized and detail-oriented
Friendly, warm, compassionate, and welcoming personality
Easy to talk to and comfortable around new people
Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)
High School Diploma or GED
The employee occasionally sits, walks, kneels, and reaches with hands and arms
Ability to lift and/or move up to 25 lbs
Must be comfortable interacting with people and making them feel welcome
Preferred
1-2 years of customer service or sales experience
1-2 years MindBody software experience
Benefits
Bonus based on performance
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources
Company
BODYROK
Bodyrok is a physical fitness centre.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jakob Irion
Chief Executive Officer - Co-Founder
Recent News
The Philadelphia Inquirer
2025-12-25
The Philadelphia Inquirer
2025-09-12
Seattle TechFlash
2025-08-05
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