InfoTrack US · 2 months ago
Client Experience Specialist
United States
Full-time
Remote
New Grad, Entry LevelInfoTrack US, through its division One Legal, provides innovative technology solutions for legal professionals. The Client Experience Specialist will focus on educating and advocating for clients while ensuring efficient resolutions to inquiries through effective communication and problem-solving skills.
Information TechnologyLegalLegal TechSoftware
Responsibilities
Lead clients through the One Legal platform to complete tasks
Maintain accurate client records in Salesforce
Own your learning and communicate effectively with your manager
Advocate for clients by reviewing materials and providing feedback to internal teams
Solve problems efficiently, ensuring a high-quality client experience
Represent the client's voice to influence product improvements
Seek solutions to enhance the employee experience and celebrate team successes
Collaborate with your manager to meet corporate goals
Understand and act on key KPIs to consistently deliver exceptional client service
Continuously improve the client experience through proactive learning
Embrace new technology to improve service and efficiency
Address productivity issues with your team and suggest improvements
Assist in onboarding new team members
Focus on de-escalation to minimize client delays
Follow all policies and guidelines
Participate in discussions to ensure consistent practices and communication
Qualification
Required
Strong emphasis on active listening and understanding
Ability to maintain composure under pressure
Demonstrated empathy in client interactions
Quick learner with a talent for multitasking
Open to coaching and driven by curiosity
Commitment to teamwork
Ability to communicate effectively in verbal and written forms
Experience with Salesforce or similar client management systems
Ability to solve problems efficiently
Ability to advocate for clients and influence product improvements
Understanding of key KPIs to deliver exceptional client service
Embrace new technology to improve service and efficiency
Ability to assist in onboarding new team members
Focus on de-escalation to minimize client delays
Ability to follow all policies and guidelines
Participation in discussions to ensure consistent practices and communication
Company
InfoTrack US
InfoTrack US is a legal technology firm that provides a platform with legal data, services, and smart searches.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ed Watts
CEO
Sebastian Mill
Chief Technology Officer
Recent News
2024-02-09
Company data provided by crunchbase