Cummins Inc. · 18 hours ago
Technicial Service Representative – Level III - Bilingual (English/Spanish)
Shoreview, MN
Full-time
Hybrid
Mid Level
$26.54/hr - $39.81/hrCummins Inc. is seeking a talented CGTA Service Representative – Level III to join their team in Shoreview, MN. In this role, you will provide exceptional customer support, resolve issues, and mentor new hires while driving process improvements and enhancing customer satisfaction.
Automotive
Responsibilities
Delivering Exceptional Customer Support : Be the go-to expert for end-users, distributors, and dealers, providing timely and accurate assistance across multiple channels—chat, email, and phone—ensuring a seamless customer experience
Enhancing Customer Satisfaction : Resolve non-routine issues independently and efficiently build trust and loyalty, directly contributing to improved customer satisfaction and retention
Strengthening Knowledge Management : Generate and maintain knowledge content to ensure that both customers and internal teams have access to accurate, up-to-date information, reducing resolution time and increasing consistency
Driving Process Improvements : Support and potentially lead improvement initiatives that enhance customer experience and align with organizational goals, to be a key part of continuous improvement
Mentoring and Training New Hires : Understand Cummins systems and processes deeply and play a vital role in onboarding and training new team members, accelerating their ramp-up time and boosting team performance
Escalating with Precision : When issues require higher-level intervention escalate with clear documentation to ensure swift and effective resolution, minimizing disruption for the customer
Becoming a Subject Matter Expert (SME) : Influence best practices and help shape support strategy by using expertise in the position as a trusted resource within the team
Supporting Multi-Channel Excellence : Reinforce Cummins reputation for reliability and service by being adaptable across communication platforms, ensuring that customers receive consistent, high-quality support, no matter the way they reach out
Strong Direction and Delegation Skills : Confidently guide others, delegate tasks effectively, and remove roadblocks to keep work moving forward when supporting team members or leading training efforts
Ability to Navigate and Simplify Complexity : Successfully interpret large volumes of technical and sometimes conflicting information to solve customer issues and improve service processes
Conflict Management Expertise : Handle essential customer and internal conflicts calmly and constructively to maintain service quality and team cohesion in high-pressure situations
Deep Understanding of Service Operations: Apply Cummins’ service capability, documentation, and warranty processes to ensure accurate, consistent, and timely support and identify opportunities for service network improvements
Proficiency in Service Information Systems : Organizing and delivering technical information using established tools and systems will be key to resolving issues efficiently and preventing delays in service delivery
Qualification
Required
Strong Direction and Delegation Skills
Ability to Navigate and Simplify Complexity
Conflict Management Expertise
Deep Understanding of Service Operations
Proficiency in Service Information Systems
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations
This position may require licensing for compliance with export controls or sanctions regulations
Engineering or technical education/experience required
Bilingual - Spanish needed to communicate with customers in South and Central America
Preferred
Prior technical experience and/or customer service experience is preferred
Company
Cummins Inc.
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams.
Founded in 1919
10001+ employees
H1B Sponsorship
Cummins Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (856)
2024 (804)
2023 (709)
2022 (923)
2021 (812)
2020 (707)
Funding
Current Stage
Late StageLeadership Team
M
Matt Rogers
Executive Director - International Tax
Recent News
Research and Markets
2025-04-11
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