RNB State Bank ยท 19 hours ago
Customer Service Support Associate-Banking
Saratoga,WY,US
Full-time
Onsite
New Grad, Entry Level
0+ years expRNB State Bank is a locally managed independent community bank founded in 1899, offering personalized banking services. They are seeking a Customer Service Support Associate to provide customer service support, open new accounts, and assist customers with inquiries in a professional manner.
Banking
Responsibilities
Provides quality customer services as outlined in the Bank's New Account Standards guidelines
Answers incoming calls in a prompt, courteous and professional manner
Takes customer inquiries in person and by phone, including but not limited to account balances, researching items, providing copies of statements, and transferring funds
Assists customers with online banking and debit card related inquiries
Takes orders for checks and deposit slips
Explains the different types of products available to customers and suggests the most appropriate one for their needs
Establishes proper identification of customer and completes necessary forms requiring customer's signature
Inputs new account information or data changes into the on-line system
Assists customers in balancing their DDA accounts
Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented
Receives installment loan payment and issues receipts
Processes mail deposits, night drop, and ATM deposits which are opened under dual control
Transfers funds and performs balance inquiries for customers using the on-line system
Maintains monthly records of all accounts opened and closed
Mails necessary documents to customers including but not limited to new accounts and loans
Prints reports from Director as needed
Organizes and scans documents
Files documents as needed
Provides notary services
Maintains adequate supply of documents for all branch related functions
Assists loan customers with account inquiries, loan payments and loan applications
Assists all departments with preparing customer packets for bank products
Responsible for adherence to regulations and Bank policies and procedures
Promotes Bank services and cross-sells Bank products
Performs all functions related to Safe Deposit Boxes
Takes the mail daily and delivers mail to the appropriate departments
Organizes and makes arrangements for Bank Board Meetings when in Saratoga
Organizes and sets up Blood Pressure Clinic
Organizes and sets up for branch parties and/or events
Performs all other duties as assigned
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of Word Processing software
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include Close vision
While performing the duties of this Job, the employee is regularly required to stand and talk or hear
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms
The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl
Benefits
401(k) plan with company contributions
Medical, Dental and Vision Insurance
Supplemental insurance options
Heath Savings Account with company contribution
Employer paid Life/LTD
AD&D Insurance
Paid Vacation, Sick and Holiday time
Flexible Spending Account
Professional Development Resources/Tuition Reimbursement
Employee Assistance Program
An annual bonus may be paid to eligible employees based on company & individual performance.
Company
RNB State Bank
We are an independent, community-centered bank, operating in southern Wyoming. Our branch locations include Rawlins, Saratoga and Hanna, WY.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mike Jacobs
Chief Retail Officer
Company data provided by crunchbase