Insurance Customer Service Representative jobs in United States
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BayPort Credit Union · 10 hours ago

Insurance Customer Service Representative

positionNewport News, VA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

BayPort Credit Union is seeking an Insurance Customer Service Representative to provide exceptional service to its members and prospective policyholders. The role involves addressing insurance-related inquiries, processing policy changes, and assisting with claims while ensuring member satisfaction through effective communication.

BankingCredit BureauFinanceFinancial ServicesInsurance
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Growth Opportunities

Responsibilities

Respond to member inquires and requests via verbal and written correspondence
Establish customer relationships and follow up with customers, as needed
Assist Sales Agents with billing, claims, policy issuance follow-up, documentation, etc
Respond to client inquiries and requests via phone, email and text
Supports team goals and referral efforts
Quotes new business when needed
Cultivates and retains customer relationships by providing prompt, accurate, and friendly customer service
Document all activities into our Agency Management System – phone calls, interviews, quotes, sales, etc
Maintain long-term relationships with policyholders
Learn and maintain working knowledge of North Carolina insurance rules and regulations

Qualification

VA Property & Casualty licenseInsurance customer serviceDocuSignMicrosoft OfficeMulti-taskingCommunicationProblem-solvingOrganizational skillsAttention to detail

Required

A two-year college degree or completion of a specialized course of study
VA Property & Casualty license
Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team
Ability to work in a non-structured environment without daily direction
Proficient in computer programs such as DocuSign and Microsoft Office products
Excellent communication skills - written, verbal and listening
Problem-solving, organizational skills, attentive to detail and possess the ability to multi-task

Preferred

Minimum of 1 year in insurance customer service or related role

Company

BayPort Credit Union

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BayPort Credit Union is a banking institution that offers services on mobile banking, investment, lending, credit and retirement plans.
dateFounded in 1928
location
Newport News, Virginia, USA
people-size201-500 employees
web-link
https://www.bayportcu.org/

Funding

Current Stage
Growth Stage
Total Funding
$0.16M
2021-11-18Grant· $0.16M

Leadership Team

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James Mears
President/CEO
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Nancy Porter
Vice President Marketing
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Recent News

Morningstar.com
BayPort Credit Union Announces New Appointment of General Counsel
2025-12-19
PR Newswire
BayPort Credit Union Renews $25,000 Sponsorship of Newport News Public Schools Family and Community Engagement Division for the 2025 to 2026 Academic Year
2025-10-28
PR Newswire
BayPort Credit Union Marks One-Year Anniversary of Credit Score Member of the Month Program
2025-09-12
Company data provided by crunchbase