Securitas Technology ยท 13 hours ago
Technical Support Engineer
Lincoln, NE
Full-time
Hybrid
Entry Level
2+ years expSecuritas Technology empowers caregivers with innovative solutions for connected and safe care. The Technical Support Engineer will provide basic technical support to customers and be the first line of communication for customer issues, requiring effective communication and a proactive approach to problem-solving.
Physical SecuritySecurityVideo
Responsibilities
Provide technical support for Securitas Healthcare products
Function as the primary customer contact for customer issues through telephone and web based technical support for all Securitas Healthcare products
Maintain or have access to working lab which you will actively work on, recreate customer issues, test and provide feedback
Collect pertinent data and escalate customer issues to higher tiers
Participate in on-call rotation for after-hours over-the-phone customer technical support
Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate and complete solutions
Adhere to organizational goals
Occasional travel to customer sites to perform on-site troubleshooting, training, audits, implementations, etc
Other duties as assigned
Occasional travel to customer sites to perform on-site troubleshooting, upgrades, etc
Qualification
Required
Associate degree or accredited certification in electronics, computer science or network communication and/or the equivalent education and experience required in a technical setting
Minimum of 2 years of experience in a technical support center/customer service environment or customer-facing role experience in fast paced environment is required
Good analytical and troubleshooting skills along with the ability to think logically
Strong communications skills in English, technically and emphatically. Must be able to give and receive complex directions by phone
Must be a self-motivated self-starter
Able to work in a team environment and/or remote location
Ability to work in a fast-paced, multi-task & high-intensity work environment and deescalate tense situations
Excellent communication and customer skills are required
Organizational and time management skills
Basic wired/wireless network knowledge is required
Basic knowledge of RF, BLE, LF & EMI
Installation, configuration, support, and/or troubleshooting of security/telecommunication systems such as electronics, low voltage components, access control systems, lock down systems, CCTV video systems, voice, data cabling and/or IP relays
Familiarity with inventory control and record-keeping
Understanding basic electronics concepts
Preferred
Intermediate computer knowledge preferred
Company
Securitas Technology
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.
1001-5000 employees
H1B Sponsorship
Securitas Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Sara Rios Rivera
HR Business Partner
Recent News
Company data provided by crunchbase