Humana · 10 hours ago
Patient Services Coordinator, Home Health
Hiawatha, IA
Full-time
Onsite
Entry Level
$40K/yr - $52K/yr
1+ years expHumana is a leading healthcare company that specializes in providing comprehensive home care services. The Patient Services Coordinator is responsible for scheduling patient visits and ensuring effective communication between patients, field staff, and healthcare providers to maintain continuity of care.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console
Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console
Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences. Refers clinical questions to Branch Director as necessary
Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff
Completes requested schedule as task appears on the action screen. Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit
Completes requested schedules for all add-ons and applicable orders:
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen
Schedules TIF OASIS collection visits and deletes remaining schedule
Reschedules declined or missed (if appropriate) visits
Processes reassigned and rescheduled visits
Ensures supervisory visits are scheduled
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report
Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff
Verifies visit paper notes in scheduling console as needed
Assists with internal transfer of patients between branch offices
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary
If clinical, may be required to perform patient visits and / or participate in on-call rotation
Qualification
Required
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments
Must have at least 1 year of home health experience
Preferred
Prior packet review / QI experience preferred
Coding certification is preferred
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-09
2026-01-07
2026-01-06
Company data provided by crunchbase