NTT DATA North America ยท 18 hours ago
Desktop Support Technician
Franklin Furnace, OH
Full-time
Onsite
Mid Level
3+ years expNTT DATA is a business and technology services leader, and they are seeking a Desktop Support Technician to perform managed client services. The role involves installation, maintenance, troubleshooting, and repair of desktops and associated peripherals while delivering high levels of customer service.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop /notebook configurations at customer sites
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Individuals here have a well-rounded knowledge of the policies and procedures for their work area
Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
They may make policy recommendations to their managers and be an escalation point for less experienced team members
May respond to calls after normal business hours per leader instructions
Identifies potential issues that could adversely impact end user experience and takes corrective action
Update and resolve tickets in a timely manner to achieve Service Levels
Qualification
Required
3+ years desktop/technical support experience
Physically able to lift at least 30 pounds and move Enterprise and client technology hardware in a large plant environment that requires extensive walking
Preferred
A+ Certification
IT Support in a manufacturing/plant environment
Must have a proven customer service background
Knowledgeable of Windows Operating System environment
Good verbal and written communication skills
Excellent interpersonal skills and ability to work collaboratively in a team environment
Basic customer interaction skills
Strong troubleshooting skills
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase