NTT DATA North America ยท 10 hours ago
Microsoft Dynamics 365 CRM Field Service Architect (Onsite / Sales / Service)
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expNTT DATA is a business and technology services leader that aims to hire exceptional individuals. They are seeking a Microsoft Dynamics 365 CRM Field Service Architect to design and implement advanced customizations and integrations within Microsoft Dynamics 365, collaborating with business stakeholders to deliver high-quality solutions.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Design and architect new cloud-oriented solutions on Microsoft Dynamics 365 Field Service Module
Perform feasibility assessments, planning, testing and technical documentation for our implementation teams on the Microsoft Dynamics platform
Review business, functional and technical requirements and translate these into technical solutions
Lead technical delivery of Dynamics FS implementations including security, integration, data migration and other solution components, while ensuring that application and solution design best practices are followed
Monitor the progress of architecture projects and ensure the agreed design is followed by the implementation team
Document, maintain and update governance documentation and best practices
Build and maintain custom components such as plugins, workflows, web resources, Power Automate flows, and Power Apps (Canvas & Model-Driven)
Design and implement data integrations using Azure Logic Apps, Azure Functions, REST APIs, and custom connectors
Collaborate with solution architects and business analysts to transform requirements into scalable, technical solutions
Optimize performance, troubleshoot issues, and ensure best practices in CRM development
Support migration activities, including data migration, system upgrades, and environment management
Participate in code reviews, enforce coding standards, and mentor junior developers
Work with Azure DevOps for source control, CI/CD pipelines, and release management
Good in Program Management
Able to develop technical documentation and presentations and explain the benefits of designed solutions to stakeholders
Able to make decisions on architectural design and analyze the impact on cost, performance, reliability and other KPIs
Able to identify the strengths and weaknesses of designed solutions
Collaborate with solution architects and business analysts to transform requirements into scalable, technical solutions
Optimize performance, troubleshoot issues, and ensure best practices in CRM development
Support migration activities, including data migration, system upgrades, and environment management
Participate in code reviews, enforce coding standards, and mentor junior developers
Work with Azure DevOps for source control, CI/CD pipelines, and release management
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
10+ Years of Experience in Dynamics 365 CE/CRM Solution Design and development with a focus on Field Services
8+ Years Development experience in Azure and a basic Web stack (.Net, C#, HTML, CSS, JavaScript) is required
Experience in Field Service RSO (Resource Scheduling Optimization)
8+ Years Experience in creating Plugins, Workflows and Custom Actions
8+ Years Experience in customizations and integrations within the rest of Microsoft Ecosystem
8+ Years Experience in large-scale enterprise applications and design patterns
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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