Albemarle County Public Schools · 2 days ago
Service Desk & Systems Engineer - Department of Technology
Charlottesville, VA
Full-time
Onsite
Mid Level
$73K/yr - $87K/yr
3+ years expAlbemarle County Public Schools is seeking a Service Desk & Systems Engineer to join their Department of Technology. This role focuses on the design, deployment, and administration of software environments while providing tiered support to staff and technology teams, ensuring effective resolution of user issues and optimizing the computing environment.
CommunitiesE-LearningEducation
Responsibilities
Provides technical response and reassignment / resolution to inquiries received by the Service Desk through ticketing system, email and telephone in a timely and effective manner
Offers Tier 1, 2 and 3 support to division staff and technical teams while providing exceptional customer service
Identifies potential problems and coordinates troubleshooting activities with appropriate internal organizations to ensure effective product support and customer satisfaction
Configures and maintains systems management and deployment appliances
Analyzes the health of division wide management systems and collaborates with field staff to optimize and maintain the general computing environment
Develops software automation and installations for division wide computer systems to optimize user experience and efficiency
Proactively automates resolutions before events occur to the detriment of the division
Develops, configures, and performs quality control checks on school wide operating systems and software distribution packages via synergistic methodology through a collaborative lens
Researches and coordinates application deployment while maintaining software license databases and ensuring compliance
Evaluate system requirements of hardware and software technologies to ensure compatibility with existing and planned infrastructure
Monitors updates, security alerts and industry trends for evaluation and distribution to currently supported systems
Communicates complex technical information in a manner that is appropriate for the target audience and distributes information in a standardized way to technical staff
Configures and maintains school division user self-help portal and app stores
Creates and publishes knowledge base articles and self-help video tutorials
Acts as technology project resource and assists with multiple technology projects
Provides feedback to Senior IT Staff regarding potential staff desktop training requirements
All members of the Service Desk team share a common understanding of objectives, goals and metrics
Requires a high level of understanding in the way applications are developed and function
Must be able to understand complex code to ensure successful operation
This position requires extensive hardware, software and networking knowledge on Microsoft, Apple, mobile devices and peripherals
Participates in department's collaborative teamwork concept
Meets departmental and organizational deadlines
Performs various other activities as required
Qualification
Required
Graduation from an accredited college or university with a bachelor's degree in Computer Science or related field
Three years of related work experience; additional experience may be substituted for education
Strong oral and written communication skills with the ability to disseminate and communicate highly technical information to a non-technical audience
Technical expertise with computers, software, management systems and complex networking equipment and protocols including but not limited to: Operating systems; workstation OS, server OS, mobile OS, Hyper-V
Management systems; KACE (SDA and SMA), Microsoft SCCM, JAMF, Active Directory and Group Policy, Google G Suite, Azure, Absolute, Adobe Creative Cloud, Microsoft Office 365, Microsoft Store for Education, eWalk, eMediaVA, Windows Defender Security Center, Apple School Manager
Remote support tools; KACE, SCCM Console, VNC, ARD, RDP
Configuration tools; Apple Configurator, Microsoft Office Configuration Tool
Programming and query languages; SQL, WQL, Powershell, Windows Shell Scripting
Networking technologies; TCP/IP, DNS, DHCP, SAMBA, Wireless, VLAN
Exceptional ability to work and perform under pressure and respond to immediate changes in work priorities
Ability to work independently and self-motivated
Exhibit strong leadership attitude in support of projects, Department and School Division goals and leading others in a team environment
Frequent need to explain educational and business functions to vendors/contractors and technology restraints to department managers
Excellent interpersonal and diagnostic skills
Valid VA Driver's License
Preferred
Industry certifications are highly desirable, examples include: A+, Network+, MCP, HDI, Apple Technical Support Certification
Benefits
Health & dental coverage
Retirement
Flexible spending accounts
Paid time off
Wellness program
Discounts on gym memberships
Paid holidays
Paid vacation
Sick leave
Health insurance options with employer contribution
Employer-paid life insurance
Membership in the Virginia Retirement System (VRS)
Company
Albemarle County Public Schools
Albemarle County Public Schools (ACPS) serves 13,677 students in preschool through grade 12 in Albemarle County, Virginia.
1001-5000 employees
H1B Sponsorship
Albemarle County Public Schools has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (5)
Funding
Current Stage
Late StageLeadership Team
Eirine Vlavianos, PHR, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase