Zappos Family of Companies · 13 hours ago
Product Manager, Operations and Catalog, Zappos FBA
New York, NY
Full-time
Onsite
Mid, Senior Level
$124K/yr - $206K/yr
5+ years expZappos Family of Companies is seeking a detail-oriented Senior Product Manager to optimize operational efficiency and catalog management within Amazon Marketplace. This role focuses on day-to-day marketplace operations, catalog excellence, and cross-functional collaboration to ensure seamless fulfillment and listing quality.
E-CommerceRetailShoesShopping
Responsibilities
As the primary owner of Zappos's seller account, you will be responsible for maintaining optimal account health and resolving any emerging issues
You'll oversee daily marketplace operations, implementing and refining processes to improve fulfillment efficiency and inventory management
A critical aspect of your role will be developing and maintaining comprehensive standard operating procedures for the marketplace operations team
When operational challenges arise, you'll lead troubleshooting efforts and work to implement sustainable solutions
You will serve as the guardian of Zappos's product catalog on Amazon Marketplace, ensuring the highest standards of quality and accuracy across all listings
This includes establishing and enforcing catalog management best practices, driving continuous improvements in product data quality, and maintaining consistent content standards
You'll actively monitor and swiftly resolve catalog-related issues, including image quality concerns and product information accuracy
Your attention to detail will be crucial in maintaining the premium presentation of Zappos's products on Amazon's marketplace
Success in this role requires strong partnership with multiple teams across the organization
You'll work closely with fulfillment and inventory teams to implement process improvements and resolve operational challenges
Regular collaboration with content and merchandising teams will ensure catalog accuracy and consistency
You'll partner with technical teams to identify and implement automation opportunities that streamline operational processes
Additionally, you'll maintain productive relationships with Amazon teams, coordinating on operational initiatives and ensuring smooth communication regarding catalog updates and system changes
Qualification
Required
5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Preferred
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Experience with Amazon Marketplace operations and seller tools
Background in retail operations or e-commerce
Proficiency in Excel and basic SQL
Experience with catalog management systems
Understanding of inventory management principles
Familiarity with retail fulfillment processes
Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Zappos Family of Companies
At Zappos, winning starts from the ground up.
1001-5000 employees
H1B Sponsorship
Zappos Family of Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (5)
2023 (15)
2022 (14)
2021 (8)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$62.75MKey Investors
Sequoia CapitalZVestTony Hsieh
2009-07-22Acquired
2009-03-10Series Unknown
2005-11-01Series E· $13M
Leadership Team
Nigel Storey
Chief Technology Officer
Ashley Rivera
Brand Marketing Manager, Partnerships
Recent News
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