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ZOLL Medical Corporation · 8 hours ago

Technical Support Representative I

Chelmsford, MA

Full-time

Hybrid

Entry Level

$29/hr - $30/hr

2+ years exp

ZOLL Medical Corporation is dedicated to improving patient outcomes with innovative technologies. The Technical Support Associate will provide tier 1 customer support, addressing technical and clinical inquiries related to ZOLL products and ensuring satisfactory customer resolutions.

Health CareMedical DeviceSoftware

H1B Sponsor Likely

Responsibilities

Provide tier I technical support functions including, but not limited to:

Provide support for technical and clinical Inquiries related to ZOLL products via telephone, E-Mail and/or Fax on a daily basis

Follow up to inquiries, and ensures satisfactory customer resolution

Follow departmental processes and procedures

Accurate entry of customer reported complaint details into claim tracking system

Occasional on-call phone support for evening and weekend emergencies

Participate in internal process documentation creation and verification

Performs departmental receiving/shipping as required

Assist with creating 'Tech Tips' for new issues, escalation and resolution as required

Stays current with system Information, changes and updates

Research required information using available resources

Qualification

Technical support experienceElectronics/Biomedical knowledgeMicrosoft Office proficiencyCreative problem-solvingEffective communicationInterpersonal skills

Required

Equivalent experience required

Minimum of 2 years prior technical support experience working directly with customers, or equivalent experience working in a technical capacity within the industry

Preferred

2-year degree/certificate in electronics/biomedical

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Company

ZOLL Medical Corporation

Glassdoor3.3

ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies.

Founded in 2004

Pittsburgh, Pennsylvania, USA

1001-5000 employees

https://www.lifevest.zoll.com

H1B Sponsorship

ZOLL Medical Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (6)

2023 (8)

2022 (8)

2021 (2)

2020 (6)