University of Oklahoma · 4 hours ago
IT Systems Support Administrator
Norman, OK
Full-time
Onsite
Mid Level
$55K/yr - $60K/yr
4+ years expThe University of Oklahoma is seeking an IT Systems Support Administrator to provide system and device support for faculty and staff. This role involves managing technical projects, system administration, and ensuring a high level of customer service while supporting IT systems and solutions.
EducationHigher EducationUniversities
Responsibilities
Provides onsite and remote end user support for university computers, mobile devices, peripherals, and applications
Analyzes business requirements and technology needs, manage technical projects, system administration, server administration, application administration, network security, and IT security; specify, test, and deploy solutions, and develop documentation for long term support
Manages the technology budget for the area, ensuring cost effective use of resources and alignment with departmental goals
Sustains a high level of customer service while implementing, managing, and supporting IT systems and solutions
Administers servers, services, and infrastructure, for the designated department(s) applying IT best practices
Serves as an embedded resource to department(s), addressing area specific technology issues, supporting research computing needs, and managing technology projects within scope, budget, and schedule
Interact with and train faculty, staff, and students on technology and research computing resources
Manages research computing throughout the designated department including networked Linux machines, specialized software, licenses, and the installation of new systems and disk subsystems
Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources
Support operating systems, hardware, and networking administration, including firewalls
Leverage skills in unix and/or unixlike (Linux) System Administration, coding (Python, Bash, SQL, etc.), virtualization, large scale storage systems, HPC, lab machine administration, web server administration, procurement, research computing consultation, and database administration to meet departmental IT needs
Leverage relationship management and facilitation skills to coordinate with members of internal OU IT teams to prepare, secure, and deploy university systems in compliance with university policies and procedures
Fosters long term relationships with researchers and staff members to better understand their computational needs
Helps customers navigate OU IT service offerings and support channels through the OU IT Service Catalog
Qualification
Required
High school diploma or GED equivalent
4 Years of customer service, help desk, or device/software support experience
Familiarity with IT security protocols and best practices
Customer relationship and vendor relationship management skills
Skills in change management, relationship management, and project management
Technical project management skills
Ability to manage an IT budgeting and financial management skills
Familiarity with networking systems and protocols
Working knowledge of remote desktop support systems
Working knowledge of computer hardware systems, routers, peripherals, operating systems, office software, enterprise software, and server systems
Proficiency in supporting Windows, iOS, and Unix-like operating systems
Intermediate Active Directory skills (e.g., Security and distribution group management, PowerShell scripting, and group policy management skills)
Excellent problem-solving skills
Experience with scientific computing is a plus
Linux server installation, configuration and administration (Redhat Enterprise, CentOS)
Knowledge of scripting (BASH, using Perl, Python, and/or managing Condor)
Knowledge of physical layer network; RedHat Enterprise Linux; DNS/DHCP; Linux Virtual Machine Management
Ability to manage servers, networks, and backup systems
Self-directed learning and the ability to problem solve while creating clarity from vague requirements
Preferred
ITIL 4 training or certification in IT service management
Lean Six Sigma training or demonstrated experience in process improvement
Experience coordinating or supporting department level projects and initiatives
Experience performing business analysis to support operational, academic, or service delivery functions
Understanding of ADA Title II compliance requirements and their application to disability services, information systems, and academic technologies in a public university setting
Company
University of Oklahoma
The University of Oklahoma is a public research university that provides variety of undergraduate and graduate programs in multiple fields.
1001-5000 employees
H1B Sponsorship
University of Oklahoma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (106)
2024 (96)
2023 (83)
2022 (104)
2021 (87)
2020 (68)
Funding
Current Stage
Late StageTotal Funding
$35.4MKey Investors
US Department of EnergyUS Department of Commerce, Economic Development AdministationAir Force Research Laboratory
2024-03-13Grant· $3.1M
2023-11-09Grant· $1.9M
2023-04-05Grant· $8.7M
Leadership Team
Mark Yeary
Co-Founder, Advanced Radar Research Center (ARRC)
Marcus Bowman
Deputy Athletic Director, CFO & Business Strategy
Recent News
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