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Arctic Cooling Systems · 19 hours ago

Senior Programs Manager

Pembroke Park, FL

Full-time

Onsite

Mid, Senior Level

$65K/yr - $79K/yr

2+ years exp

Feeding South Florida, Inc. is a leading domestic hunger relief organization serving multiple counties. The Senior Programs Manager will oversee programs for older adults, ensuring compliance and performance standards, while also managing outreach and grant coordination.

Food and BeverageNon ProfitSocial Assistance

Responsibilities

Manage, implement, and execute all Senior Programs, ensuring performance standards are met for the Commodity Supplemental Food Program (CSFP), and Home Delivery Program, among others in Miami-Dade, Broward, and Palm Beach Counties

Manage, develop, and empower senior programs direct reports to ensure programmatic goals and standards are met

Supervise, implement, and oversee client tracking and billing/reimbursements for all senior program grants and contracts as needed. Must be comfortable with utilizing multiple CRM online systems

Create and roll out additional senior programs, including grocery box programs

Ensure program compliance with the Florida Department of Agriculture, USDA, Alliance for Aging, Florida Department of Elder Affairs, and all other funders

Work closely with the Finance Department with all program reimbursements, providing all programmatic reporting and documentation as needed by program

Collaborate with the Director of Partner Services

Attend all senior-related trainings and meetings to acquire an overall understanding of challenges and needs

Assist the Operations and Allocation departments with the internal coordination of meal box production, ensuring boxes are properly packed and shipped in a timely manner to the appropriate locations

Provide regular, timely, thorough, and accurate reports including spreadsheets, presentations, and narratives, as needed by external and internal parties. This includes preparing for all audits, grant requirements, and internal dashboard information

Maintain all qualifying paperwork for clients and partner sites

Serve as an expert on local, state, federal, and other policies affecting seniors. This includes knowledge of current and proposed legislation impacting this at-risk population

Engage new partners, while coordinating with the Agency Relations department to identify Partner Agencies interested in, and capable of serving seniors

Provide excellent customer service and communication to partner sites and clients, including a timely response to phone calls and e-mails

Serve as liaison between partner sites, government entities, and anyone involved with the implementation of CFSP and senior food distribution programs

Conduct training of new sites, visit existing sites as necessary and ensure partner compliance with all FSF and other policies and procedures

Regularly survey seniors and sites to assess product and program satisfaction and efficacy. This includes the collection and analysis of survey results

Work closely with the Home Delivery Supervisor and Senior Programs Coordinator to ensure well-coordinated program implementation, scheduling, reporting, and service delivery

Represent FSF as necessary at events and meetings

Assist with all other duties as assigned by management

Qualification

Program managementGrant managementCommunity outreachData analysisMicrosoft OfficeBilingual (English/Spanish)Customer serviceCommunication skillsTime managementAttention to detail

Required

Bachelor's degree in nutrition, social work, or other relevant discipline

Minimum two years' programs experience working with vulnerable populations (seniors)

Ability to take initiative and see projects through to completion

Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people's concerns

Strong communication skills, both written and verbal, with comfort and the ability to speak publicly

Ability to ensure policies and guidelines are met in a timely manner

Ability to manage time efficiently and to work independently with minimum supervision

Ability to work cooperatively with other team members, volunteers, and site personnel

Ability to work under pressure in a fast-paced environment with multiple deadlines and responsibilities, while simultaneously maintaining composure and ensuring excellent customer service

Attention to detail, accuracy, and deadlines

Strong moral compass including the ability to exercise good judgment and discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals

Strong computer skills with proficiency in Microsoft Office

Strong grammar, spelling, and math skills

Positive attitude, flexibility, and a good sense of humor

Must have access to reliable transportation

Ability to pass a level 2 background check (required)

Preferred

Government contract management (preferred)

Research and data analysis experience (preferred)

Bi-lingual (English/Spanish – preferred)

Benefits

Full medical, dental, and vision insurance

401K matching contribution

Paid Time Off (PTO)

A diverse team that is representative of the community we serve

Continuous learning opportunities

A high-performance culture that will help challenge and grow your skill set

Company

Arctic Cooling Systems

Arctic Cooling Systems, LLC (ACS) is a market-leading refrigeration and HVAC services company, specializing in a full spectrum of best-in-class service experiences and solutions for customers in the retail, food service, commercial and industrial market segments.

Founded in 1981

Boynton Beach, Florida, USA

51-200 employees