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Border Bank · 1 day ago

Relationship Officer

International Falls, MN

Full-time

Onsite

Entry Level

2+ years exp

Border Bank is looking for a Full Time Relationship Officer at their International Falls, Minnesota location. The Relationship Officer will provide excellent customer service and drive growth by opening and servicing deposit accounts and loans while contributing to branch goals for customer relationship development.

BankingCredit CardsFinancial ServicesLendingWealth Management

Responsibilities

Opening and servicing deposit accounts and loans for new and current customers and maximizing customer relationships by assessing customer needs and educating on additional banking products

Contribute to branch goals for growth and relationship deepening. Actively participate in Retail initiatives and campaigns. Contact customers and prospects via phone and in person. This position will be a key contributor to the overall customer experience in the branch. They will create an exceptional customer experience from start to finish. Help customers make the most of their accounts by answering questions, completing maintenance, and proactively offering solutions

Be an expert in all Retail and business products and services, including digital/electronic banking options. Maintain general knowledge of other bank offerings and partner across departments to refer customers as appropriate

Serve in a backup capacity on the Teller line when staffing and customer needs merit

Work retail loan requests within guidelines set by bank policy and regulatory compliance. This will include interviewing the customer, identifying appropriate products, underwriting, and processing approved loans and completing the loan file

Servicing of loans within your portfolio as originated or assigned. This will include research and maintenance as well as tickler/notice review and past due procedures and reporting