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Walmart Canada · 16 hours ago

(USA) Senior Manager, Operations Improvement

Teterboro, NJ

Full-time

Onsite

Mid, Senior Level

$108K/yr - $216K/yr

4+ years exp

Walmart Inc. is expanding its workforce and is seeking a Senior Manager for Operations Improvement. The role involves overseeing multiple projects, managing content management initiatives, and driving behavior change and process improvement programs within the organization.

DeliveryRetailShopping

Responsibilities

Oversee multiple projects by defining the scope of work and project objectives; establishing project activities, deliverables, milestones, and timelines; coordinating planning activities and assembling management plans; tracking changes to plans and ensuring resolution of critical issues; managing the governance of project plans; identifying resources needed for project completion; monitoring budgets and costs for projects; and delivering presentations, status reports, and other project documentation to stakeholders at regular intervals

Manages content management initiatives by evaluating and prioritizing content requests; designing, developing, automating, and maintaining tools, templates, and resources; collaborating with the team to develop and implement intra-net content; providing guidance to the team on platform functionality, communication approaches, and content quality standards; ensuring content and digital communications methods align with content governance standards; auditing and tracking content variables; and adapting content and digital communication methods to resolve audit concerns

Directs processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and workflows; evaluates key business components to assess current performance baselines; identifies areas of improvement; edits existing processes and develops improvement solutions; ensures program processes are simple and executable with manageable rollout plans; consulting with cross-functional teams to get alignment on improvement solutions; ensuring process is sustainable for future use; and communicating changes and solutions to key stakeholders to get buy-in and drive behavior change

Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs; partnering with cross-functional teams to develop the operational strategy to simplify processes; providing guidance and expertise on company policies and procedures; ensuring proper controls, tools, and materials are present to enhance behavior change; partnering with stakeholders to ensure alignment and support of the processes; monitoring program performance concerning metrics; identifying post-implementation issues and concerns; and developing and gaining buy-in on changes and resolutions

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning

Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring belonging awareness

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events

Qualification

Retail OperationsContent DevelopmentProject ManagementMicrosoft OfficeTrainingDevelopmentCross-functional TeamsBusiness AdministrationSix Sigma Black BeltSix Sigma Green Belt

Required

Bachelor's degree in Business or related field and 4 years' experience in retail operations, content development, project management, or related area OR 6 years' experience in retail operations, content development, project management, or related area

Preferred

Microsoft Office

Retail Industry

Training and Development

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification

Six Sigma Black Belt - Certification

Six Sigma Green Belt - Certification

Benefits

401(k) match

Stock purchase plan

Paid maternity and parental leave

PTO

Multiple health plans

Walmart discount

Work vehicle and tools provided

Financial benefits including 401(k), stock purchase plans, life insurance and more

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Pay during military service

Paid time off - to include vacation, sick leave and parental leave

Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

World-class training

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Adoption and surrogacy expense reimbursement