Apply on Employer Site

Magma SE · 11 hours ago

Customer Support Representative (CSR)

Grand Rapids, MI

Full-time

Onsite

New Grad, Entry Level

Magma SE is one of the world’s fastest-growing ed tech companies, transforming math education through AI. The Customer Support Representative (CSR) will be the first line of defense in partnerships with school districts, providing support to teacher users and ensuring they maximize the value of the Magma Math platform.

E-LearningInternetSoftware

Responsibilities

Provide fast, friendly, and knowledgeable chat support to our customers

Hold weekly office hours to help troubleshoot and answer questions on the fly

Get intimately familiar with school rostering systems to ensure our customer teachers and students have the right access to Magma Math

Create and edit creative and brand-aware (fun!) external support documentation and user guides

Help craft and send product-focused customer email communication

Respond to customer surveys to see where we can improve our products and services

Report bugs, erros, and feature requests to our Product team

Run our Solutions Competition twice a year, emailing customers and tracking usage across all North American district partners

Send customer swag

Help clean up data in our Support tools

Pull data and reporting from our database

Qualification

Customer supportProblem-solvingData analysisExcelSQLCommunicationCollaborationAdaptability

Required

Enjoy collaborating with your team and others at Magma Math

Independent and sharp problem-solver

Ability to world-class service with great patience and a smile

Flexible and open to rapid changes in a dynamic work environment

Interested in growing together with us

Comfort with technology

Ability to analyze data to make informed decisions

We love to hire people who are tenacious, smart, have a strong sense of ownership, and are excited to grow in their career

Preferred

Basic knowledge of Excel and SQL

Experience in education, ed tech, customer support, or have completed a coding bootcamp

Benefits

Health

Dental

Vision

401k

Generous PTO policy + bank holidays off

Paid parental leave

Company

Magma SE

Matteappen Magma är en interaktiv tjänst för grundskolan som kombinerar vinsterna med digitalisering med bevarandet av matematik som ett handarbete.

Stockholm, Stockholms Lan, SWE

11-50 employees

https://www.magma.se

Funding

Current Stage

Early Stage

Leadership Team

Henrik Appert

Co Founder

Company data provided by crunchbase