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Denver Health · 19 hours ago

PBX Operator

Denver, CO

Full-time

Onsite

Entry Level

$20/hr - $26.96/hr

1+ years exp

Denver Health is an integrated, high-quality academic health care system considered a model for the nation. They are seeking a motivated PBX Operator who will provide bilingual call answering and routing for high volume callers, while also performing emergency procedures and maintaining communication with hospital personnel.

Health CareHospitalMedical

Responsibilities

Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, forwarding requests when appropriate

Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately

Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources

Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications

Qualification

Customer serviceBilingual Spanish/EnglishHealthcare conceptsPC applicationsMultitaskingBasic mathTyping 40wpmProblem solvingVerbal communicationWritten communication

Required

High School Diploma or GED Required

1-3 years Two years customer service or healthcare experience Required

Fluent bilingual Spanish/English

Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills

Familiar with a variety of healthcare concepts, practices, and procedures

Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures

Ability to perform basic math

Able to type 40wpm

Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems

Preferred

Knowledge of Commercial Insurance referral and authorization process

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer