JLL · 3 weeks ago
Communications Platform Manager
Chicago, IL
Full-time
Onsite
Senior Level
$92K/yr - $95K/yr
5+ years expJLL is a leading professional services firm specializing in real estate and investment management. They are seeking an Internal Channels Manager to drive digital communication channels that engage and inform their global colleagues, combining technical expertise with strategic communication skills.
CommercialReal Estate
Responsibilities
Manage and optimize JLL's key communication platforms including Poppulo email platform, SharePoint intranet (Connect), Viva Engage, and future digital channels to create seamless, personalized experiences for colleagues worldwide
Serve as Managing Editor of JLL Connected, our flagship company newsletter, coordinating with stakeholders across the business to ensure every edition celebrates our people, highlights wins, and shares vital updates
Troubleshoot technical challenges, optimize platform functionality, and ensure our digital workplace truly serves colleague needs across all channels
Oversee Connect Homepage management as the single landing page for all colleagues, providing personalized news, information and services
Manage digital screens and ambient communication channels strategically located in offices globally, delivering mix of global, regional, and local content in static and video formats
Analyze engagement metrics and usage patterns across all internal channels to understand what resonates with colleagues and drives meaningful connection
Work in partnership with the Internal Content Manager and wider Internal Communications team to translate data insights into actionable recommendations that strengthen communications and enhance employee experience
Utilize analytics tools (Power BI, tyGraph) to identify trends, extract meaningful stories from data, and inform channel strategy decisions
Serve as the go-to technical expert for our communications network, offering training, best practices, and consultancy to help colleagues across the business maximize their engagement efforts
Provide guidance and support to content contributors and regional communications teams on platform usage and optimization
Lead adoption initiatives for new platforms and features, including substantial projects such as Viva Engage rollout and AI integration in internal communications
Partner with the Director of Internal Content and Channels on strategic initiatives, stepping in as deputy when needed and collaborating with the broader Group Internal Communications team
Work directly with IT teams to innovate and deliver best practice in the internal communications space, particularly focusing on enhancing engagement for non-desk-based colleagues
Qualification
Required
Bachelor's degree in Communications, Digital Marketing, Information Technology, or related field
5+ years of professional experience in digital communications, platform management, or internal communications—ideally in large and/or global organizations
3+ years of hands-on SharePoint 365 experience, creating and managing sites that drive user engagement and adoption
Proven experience with Poppulo or equivalent enterprise email platforms for large-scale email campaigns and audience targeting
Proficiency with analytics tools (Power BI, tyGraph, Google Analytics) and demonstrated ability to identify and extract meaningful insights from data
Strong understanding of the internal digital landscape, particularly in colleague engagement, AI applications, and content sharing in large-scale corporate environments
Experience managing multiple platforms, projects, and stakeholder relationships in matrix organizations
Track record of using data analytics to inform platform optimization and content strategy decisions
Experience with project management and change management in digital transformation initiatives
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-02-05
2026-01-07
Company data provided by crunchbase