Expedia Group · 15 hours ago
Senior Payment Operations Analyst
Washington - Seattle Campus
Full-time
Onsite
Mid, Senior Level
$82K/yr - $116K/yr
6+ years expExpedia Group is a leading company in the travel industry, focused on creating innovative technology solutions for travelers and partners. The Senior Payment Operations Analyst will drive the execution of global payments and resolve financial transaction issues, collaborating across teams to enhance operational efficiency.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Work directly with vendors to implement new payment methods and troubleshoot existing ones
Provide clear communication to partners regarding launches and issue resolution
Reconcile transactions on a monthly basis
Troubleshoot any internal and external payment related issues stemming from our platformDemonstrates comprehensive understanding of financial systems, databases, and reporting tools; provides oversight as needed
Audit data outputs and ensures accuracy using various financial systems
Lead complex information-sharing processes across the organization, ensuring timely and accurate responses
Ensure compliance with data privacy and confidentiality guidelines
Create and maintain SOP's (Standard operating procedures) to ensure accurate and up to date procedures related to our daily operational tasks
Initiate and support projects to address business gaps and improve performance
Inspire peers and foster an environment that rewards self-starters
Balance short-term deliverables with long-term goals; manages multiple overlapping timelines and competing priorities
Assess market conditions to determine priorities and investment levels
Create measures and tools to maximize resource utilization and operational efficiency
Design and implement departmental improvements impacting quality of products, services, and processes
Serve as an expert in continuous improvement; tracks and monitors quality metrics
Execute tasks with diligence and precision, minimizing errors
Identify interdependencies across teams and recommends process improvements
Lead implementation teams for new ideas and approaches; analyzes impact of improvements
Diagnose root causes and leads short-term resolution efforts
Possess advanced data skills, including complex analysis, visualization, and interpretation
Collaborate with Business Intelligence to implement identified opportunities into operational processes
Qualification
Required
Associate's degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related field; or equivalent related professional experience
6+ years of professional experience
Presentation skills with a variety of audiences including, but not limited to, senior leadership
Vendor relationship management experience
Demonstrated time management skills, including experience with prioritization of tasks and maintaining deliverable timelines
High attention to detail in the context of quality assurance and peer review
Strong customer service, stakeholder management, and conflict resolution skills
Preferred
Bachelor's degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related field; or equivalent related professional experience
8+ years of professional experience
Technical Skills (ERP systems, Excel)
Project Management (project plans, risk management, relationship management)
Reconciliation experience - this role will reconcile transactions on a monthly basis for SOX control
Initiative (proactiveness, problem solving, “go get what's next”)
Strong verbal and written communication skills
eCommerce and payments industry knowledge and domain expertise
Curiosity about the payments space, a willingness to dig deeper and ask questions
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
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2026-01-07
2026-01-07
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