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Winning Strategies ITS · 5 days ago

Technical Support Level 1

Newark, NJ

Full-time

Onsite

New Grad, Entry Level

Winning Strategies ITS is a fast-growing, full-service company providing technology expertise to a wide range of clients. They are looking to immediately hire a Technical Support Level 1 to provide network and workstation support in a managed services environment for multiple clients domestically and in Europe, Asia, and Latin America.

AdvertisingInternetSEOWeb Development

Responsibilities

Installing and configuring computer hardware, software, printers and scanners

Onboarding and Offboarding Client End-Users

Imaging of Desktops & Laptops

Monitoring and maintaining computer systems

Support Systems Administrator with any projects

Efficiently work tickets via email and phone calls

Provide basic level desktop/server support

Setting up email accounts on Outlook

Basic printer/scanner setup and troubleshooting

Malware and virus remediation

Ensure proper recording, documentation and closure

Troubleshoot basic laptop hardware issues

Acts as support for all computer related problems and escalates as necessary. Issues may range from basic application support (Windows, Office, Adobe) to specific application support

Solving basic networking issues (inability to access network shares, unable to connect to internet)

Updating hardware inventory information through provided asset management software

Deploying and maintaining software installations

Conducting periodic scheduled maintenance on staff laptops

Qualification

Office 365Active DirectoryWindows 10Troubleshooting VPNA+ CertificationNet+ CertificationMCSE CertificationITIL FoundationsTroubleshooting SkillsPositive DemeanorCommunication SkillsCritical Thinking