Software Support Specialist I jobs in United States
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CAIRE Inc. · 22 hours ago

Software Support Specialist I

positionSaint Paul, MN
timeFull-time
remoteOnsite
seniorityEntry Level
money$50K/yr - $65K/yr
date2+ years exp

CAIRE is a company focused on providing technical support and professional service for software products. The Software Support Specialist I role involves troubleshooting and supporting networking and interfacing issues related to BreezeConnect and AscentConnect, assisting with software installation, and ensuring customer satisfaction through effective communication and problem resolution.

Health CareMedical Device
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H1B Sponsor Likelynote

Responsibilities

Assist customer with installation and configuration of standalone and networked BreezeSuite, Ascent, and related software platforms
Troubleshoot installation errors of BreezeSuite, Ascent, and related software platforms
Troubleshoot basic interface errors and workflow issues related to BreezeConnect and AscentConnect
File software anomalies as needed when software errors occur
Provide prompt and courteous responses to customer inquiries, issues, or application questions. Determine when questions or issues should be answered or transferred to technical support for remediation. Take responsibility for satisfaction of the customer through ownership of customer issues through resolution. Ensure proper documentation at all times
Maintain accurate records for all customer contacts including Account, Contact, Asset, Opportunities and Case records in the CRM database
Follow procedural work instruction and standard operating procedures for the department including but not limited to: Technical Support, HL7 Interface, CRM documentation, Sales Order Entry, RMA entry, HIPAA Security
Provide education and documentation to customers that will allow them to use MGC Diagnostics products in an efficient manner
Responsible for quoting professional services for installation assistance when a user is not covered under a UCSA agreement
Provide management with timely written reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns
Maintain close communication with professional services, technical support, quality assurance, training, marketing, product management, software engineering, service, and validation staff to successfully support new products and software, and share customer issues
Customer Response Center Phone Management: All Implementation Specialists will adhere to department procedures prescribed for ACD line call center support
Accept other responsibilities as assigned
Complete training as identified by standard operating procedures and procedural work instructions
Regular attendance is an essential job function
Follow all company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement

Qualification

Software installationTroubleshootingWindows operating systemsCustomer serviceCRM documentationInterpersonal communicationTime managementProblem-solvingOrganization skills

Required

Minimum 2-year degree
2 years of industry experience
Ability to effectively communicate in English
Excellent written and verbal communication skills and interpersonal skills
Experience with Windows desktop operating systems
Experience with software installation and removal
Good problem-solving skills
Strong organization skills

Preferred

BS in physical sciences, computer science, or equivalent
Familiarity with cardiorespiratory diagnostic equipment
Demonstrate a strong desire to succeed, integrity and a professional demeanor

Company

CAIRE Inc.

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CAIRE Inc.
dateFounded in 2011
location
Pleasanton, California, USA
people-size501-1000 employees
web-link
https://spirosure.com/

H1B Sponsorship

CAIRE Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2021 (1)

Funding

Current Stage
Late Stage
Total Funding
$41M
Key Investors
NGK SPARK PLUG COFosun Pharma
2020-06-03Acquired
2018-01-08Series C· $15M
2016-06-30Series C· $17.4M

Leadership Team

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Barry Hassett
Chief Commercial Officer
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Company data provided by crunchbase