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Accenture · 16 hours ago

ServiceNow ITSM Solutions Arch*

Chicago, IL

Full-time

Hybrid

Senior Level, Lead/Staff

$68K/yr - $219K/yr

8+ years exp

Navisite, part of Accenture, is a trusted digital transformation partner specializing in managed services and cloud solutions for mid-market and small enterprise customers. The role of ServiceNow ITSM Solutions Architect involves leading pre-sales architecture and solutioning for enterprise IT managed services, driving technology delivery, and collaborating across sales and delivery teams to ensure successful implementation of ServiceNow solutions.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Lead the design, development, and implementation scope of ServiceNow solutions during the presales cycle

Define solution components for enterprise IT operations, workflows, platform architecture, integrations, security, and ongoing run operations

Shape value propositions tied to automation, service maturity, operational excellence, and cost optimization

Serve as the primary architectural voice in discussions with Operating Group leadership, sales executives, senior client buyers, and functional owners

Communicate solution value, rationale, alternatives, and trade‑offs in a clear, compelling narrative aligned to business outcomes

Secure Technology Delivery approval by aligning solution scope, risks, assumptions, delivery models, and financials with Operating Group leadership

Ensure the solution reflects industry standards, client objectives, budget constraints, and contractual risk boundaries

Partner with sales teams, Solution Architects, and Subject Matter Experts throughout the sales cycle

Act as a bridge between presales and delivery organizations to validate feasibility, delivery model fit, and operational readiness

Promote consistent, standards‑based solutioning by coordinating with Legal, Commercial, and Corporate Development Transaction Services

Where required, contribute input or take accountability for specific contractual terms and conditions

Work with Technology leadership to identify appropriate delivery Points of Contact

Lead early stabilization efforts on newly closed deals when appropriate to ensure smooth transition from sales to delivery

Qualification

ServiceNowEnterprise IT systemsSolution architecturePresales architectureManaged servicesCollaborationCommunicationProblem-solving

Required

Minimum 8 years in a technology environment with strong focus on outsourcing, managed services, and/or systems integration models

Minimum 5 years in solution planning, deal shaping, or presales architecture roles

Minimum 5 years of technical experience in Enterprise IT systems—ideally including ServiceNow, platform administration, integrations, workflow design, or operational architecture

Bachelor's degree or equivalent (minimum 12 years of work experience)