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SeaWorld Parks & Entertainment · 1 day ago

Supervisor Entertainment

Langhorne, PA

Part-time

Onsite

New Grad, Entry Level

0+ years exp

SeaWorld Parks & Entertainment is seeking an Entertainment Supervisor to join their team at Sesame Place. The role involves providing exemplary service, ensuring entertainment standards are met, and overseeing the performance of team members while maintaining a positive atmosphere for guests and staff.

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Responsibilities

Monitor administrative responsibilities such as, punch lists, rehearsal schedules, production archives, production calendars & timelines

Assist with department auditions & casting

Teach all movement elements of a show, including new choreography as needed

Train, evaluate, coach, and develop the performance of the cast/crew in your assigned venue/area. Administering feedback sessions and evaluations in a timely manner

Various tasks for assigned venue/area to include, but not limited to, monitoring team member hours and show schedule, team member documentation, updating/maintaining team member files, checking/responding to email in a timely manner, and assisting guests when necessary

Provide show direction for all costumed character shows, as well as other show product as assigned

Assist the Entertainment Leaders in all supervisory capacities

Oversee the performance and productivity of all location team members and assistant supervisors

Resolve all Guest Service matters for the department in a professional and timely manner

Supervise team members and assistant supervisors while enforcing and complying safety procedures and guidelines

Responsible for the training and counseling of team members and assistant supervisors while ensuring and complying with all SEA grooming guidelines and employment standards

Complete appropriate paperwork and administer discipline in a timely manner

Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day

Establish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service

Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations

Qualification

Theatrical operation knowledgeLeadership experienceCustomer service passionCommunication skillsMulti-tasking skillsGuest hospitalityProblem-solving abilitiesTeamworkActive listeningInterpersonal skillsTime management

Required

A passion for customer service

Excellent multi-tasking and time management skills

Outstanding communication and problem-solving abilities

Active listener with the ability to anticipate guests' needs

Ability to work in a team to promote and ensure a safe and secure environment

High level of guest hospitality skills, interpersonal skills and the ability to multi-task

Minimum of three (3) months experience in a leadership position or equivalent external experience

No significant performance deficiencies within a 1-year period

General knowledge of theatrical operation required

Valid driver's license to operate parade floats required

Must have availability that meets the business needs of the position

High level of verbal and written communication skills required

Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines

Willingness to comply with all SEA grooming guidelines and employment standards

Flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement

Ability to stand, walk, and work for prolonged periods of time in extreme weather conditions

Preferred

High School Diploma preferred

Benefits

FREE park admission

Discounts on park admission tickets and passes for family and friends

Park discounts on food, merchandise, etc.

Scholarship opportunities

Exclusive employee events and giveaways

Company

SeaWorld Parks & Entertainment

Glassdoor3.3

SeaWorld Parks & Entertainment™ is a leading theme park and entertainment company providing experiences that matter and inspiring guests to protect animals and the wild wonders of our world.

Founded in 1959

Orlando, Florida, USA

10001+ employees