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Dexian · 13 hours ago

Tier 1 Technical Support Specialist #990022

Plano, TX

Contract

Hybrid

New Grad, Entry Level

$19/hr - $20/hr

Dexian is a leading provider of staffing, IT, and workforce solutions. The Patient & Physician Service Specialist – Junior (L1) is responsible for delivering high-quality support to patients and healthcare professionals, serving as the first line of support for various inquiries.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Responsibilities

Delivering high-quality support to Inspire patients, healthcare professionals (HCPs), and internal stakeholders

Serving as the first line of support for patient and physician inquiries related to Inspire therapy, device functionality, mobile applications, MRI compatibility, and related services

Demonstrating strong communication skills, reliability, emotional intelligence, and the ability to navigate evolving procedures while maintaining excellent customer experiences

Attending training sessions and adhering to attendance and punctuality expectations

Communicating all shifts they are open to during screening

Qualification

Customer serviceTechnical supportMobile applicationsBluetooth connectivityProfessionalismAccountabilityCommunication skillsReliabilityEmotional intelligence

Required

Reliable transportation for onsite work

A secure, quiet home workspace suitable for handling protected health information

Reliable internet connectivity

Attendance and punctuality during training are critical

Flexibility to cover shifts across mid-day, nights, weekends, and holidays

Candidates must clearly communicate all shifts they are open to during screening

Preferred

Customer service background, preferably in a formal call center environment

Experience in patient support, customer support, or technical support

Comfort supporting mobile applications, Bluetooth connectivity, or consumer technology

Strong verbal and written communication skills

Demonstrated reliability, accountability, and professionalism

Ability to navigate multiple systems and screens while handling live calls

Comfortable working in a fast-changing environment where procedures evolve

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (65)