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United Consumer Financial Services · 20 hours ago

Operations Support Specialist II

Westlake, OH

Full-time

Hybrid

New Grad, Entry Level

United Consumer Financial Services is a part of the global industrial organization Marmon Holdings, committed to making a positive impact through diverse learning opportunities. The Operations Support Specialist II plays a vital role in ensuring organizational compliance and operational efficiency through effective administrative support and documentation management.

Financial Services

Responsibilities

Portal Traffic Management: Respond to email inquiries related to forgeries, complaints, and validation requests

Mail/Email/Web Correspondence: Process incoming mail, email, regarding credit disputes, credit counseling, and bankruptcy-related correspondence

Electronic Filing System (OnBase): Learn and implement the OnBase electronic filing system to streamline daily work tasks

Collection Support: Handle requests for collection representatives and management, ensuring smooth communication and documentation

Compliance Documentation: Process and mail West Virginia Right to Cure notices and Connecticut Paid in Full letters

Weekly Data Reporting: Provide weekly updates on completed duties, tracking and reporting key data efficiently

Escalated Calls & Collections: Assist with handling collections and escalated calls, offering customer support and problem resolution

Fax & Clerical Handling: Assist with incoming and outgoing faxes, department memos, emails, and clerical letters

Policy and Procedure Updates: Maintain and update policies and procedures relevant to assigned duties to ensure compliance and accuracy

Task Assignment: Assign specific tasks to representatives as needed to support daily operations

Attorney & Bulk Validations: Process both Attorney Validations and Bulk Validations, ensuring compliance with legal guidelines and accuracy

Forgery Investigation: Investigate and resolve cases of potential forgeries according to company protocols

Contract Review: Process contract requests from agencies or consumer request

DOW Report: Manage and resolve time zone discrepancies and ensure accurate tracking of data

Customer Web Changes: Review and process customer requests for web updates, ensuring all changes are accurate and timely

EFT Report (No First Payment): Generate and review reports for EFT accounts that have not taken the first payment, following up with appropriate actions

Bounced Email Corrections: Handle and resolve issues related to bounced emails, ensuring proper email deliverability and communication flow

Additional Tasks: Perform other duties as assigned by management, including supporting other departments and teams with various administrative, compliance, or operational needs

Qualification

OnBase electronic filingData reportingCompliance documentationMicrosoft Office SuiteCustomer serviceMulti-taskingAttention to detailProblem-solvingTime managementEffective communication

Required

High school diploma or equivalent required

Excellent time management skills and ability to multi-task and prioritize work

Excellent organizational skills; accuracy and timely with work output

Excellent customer service skills with internal and external partners

Excellent problem-solving skills

Proven administrative assistant or similar experience with excellent written/verbal communication skills

Ability to cross-train within all areas of department to ensure optimal work coverage

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to understand, analyze and assess risk factors on risk management reports

Ability to multi-task in a busy, fast-paced, sometimes stressful environment with frequent interruptions

Ability to communicate effectively on the phone and in person for up to 8 hours per day

Ability to work effectively with employees and customers

Ability to work quickly in accordance with customers' time constraints

Ability to read, write and perform mathematical calculations

Attention to detail

Ability to understand and follow policies, procedures and guidelines

Proficiency with a computer, standard office equipment and computer programs, including but not limited to Microsoft Suite (Outlook, Excel, Word, PowerPoint), Internet/search engine savvy