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EchoStar Corporation · 3 days ago

Product Manager II, Conversational AI (IVR & Chat)

Englewood, CO

Full-time

Onsite

Entry, Mid Level

$72K/yr - $103K/yr

2+ years exp

EchoStar Corporation is reimagining the future of connectivity. They are seeking a Product Manager II for Conversational AI to define and own the product vision and strategy for IVR and Chat platforms, while leading the design and management of generative AI agents, ensuring high-quality training data, and collaborating with diverse stakeholders.

HardwareSatellite CommunicationSoftware

No H1B

Responsibilities

Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms

Identify opportunities, customer needs, and business value to prioritize features and initiatives

Lead the design, configuration, and ongoing management of generative AI agents for both chat and IVR channels

This includes expertise in intent recognition, entity extraction, dialogue flows, prompt engineering, and natural language generation for dynamic and context-aware responses

Collaborate closely with IT, vendors and engineering teams to identify, gather, curate, and manage high-quality training data for AI models across IVR and Chat

Oversee model performance and iterative improvements

Partner with diverse stakeholders (e.g., operations, legal, compliance, marketing) to translate business requirements into precise rules, policies, and guidelines that govern the AI agent's responses and actions across voice and text channels

Develop and implement robust quality management processes for conversational AI agents

Define and track key performance indicators related to accuracy, containment, customer satisfaction, and efficiency

Analyze user feedback and data to identify areas for continuous improvement and drive data-driven optimizations

Act as the primary subject matter expert and central point of contact for all conversational AI initiatives (IVR and Chat)

Foster strong relationships and alignment with engineering, UX/UI, operations, analytics, and business teams to ensure successful product development, launch, and adoption

Facilitate the review, approval, and successful deployment of new conversational AI functionalities and content, ensuring compliance with internal standards and external regulations across both IVR and chat interfaces

Maintain comprehensive product documentation, including feature specifications, dialogue flows, business rules, training data principles, and operational procedures for all conversational AI solutions

Qualification

Conversational AINatural Language ProcessingIVR DesignA/B TestingCustomer Journey MappingProject ManagementAnalytical MindsetCross-functional CollaborationAttention to DetailCommunication Skills

Required

Bachelor's degree in Computer Science, Linguistics, Business, Marketing, or a related technical field, OR two years of relevant experience in conversational AI product management

Experience with IVR design and optimization, including speech recognition and text-to-speech technologies

Experience with A/B testing and experimentation methodologies for AI systems

Prior experience in quality assurance or testing methodologies specifically for AI and conversational systems

Deep understanding and hands-on experience with generative AI principles, natural language processing (NLP), natural language understanding (NLU), and conversational AI platforms

Demonstrated experience in configuring, training, and optimizing AI chatbots or virtual assistants, with a strong emphasis on prompt engineering

Experience in managing project timelines and delivering solutions in an agile environment

Understanding of customer journey mapping and user experience (UX) principles for conversational interfaces

Excellent cross-functional collaboration and communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences

Strong analytical mindset with the ability to gather requirements, define business rules, interpret complex data, and drive data-driven product decisions

Exceptional attention to detail and a commitment to delivering high-quality, customer-centric solutions

Proven ability to define product vision, strategy, and roadmaps from conception to launch for complex AI products

Benefits

Flexible spending accounts

HSA

A 401(k) Plan with company match

ESPP

Career opportunities

A flexible time away plan

Company

EchoStar Corporation

Glassdoor3.5

EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands.

Founded in 1980

Englewood, Colorado, USA

10001+ employees