Apply on Employer Site

AAON, Inc. · 10 hours ago

Sr Program Manager - Customer Success

Tulsa, OK

Full-time

Onsite

Senior Level

7+ years exp

AAON, Inc. is seeking a Sr Program Manager – Customer Success who will lead complex customer projects across key accounts. This role is responsible for ensuring operational readiness, managing order lifecycles, and driving collaboration to enhance customer satisfaction and business growth.

Energy EfficiencyHeating Ventilation and Air Conditioning (HVAC)IndustrialManufacturing

Responsibilities

Leads oversight of all active and upcoming orders for assigned accounts, ensuring full visibility and timely execution

Develops and maintains forecasting models to anticipate production capacity and resource needs

Identifies and resolves complex risks including engineering delays, material shortages, and production bottlenecks

Acts as a senior customer advocate, balancing strategic account needs with internal operational priorities

Delivers standardized and customized reports on project status, risks, and corrective actions to internal and external stakeholders

Facilitates proactive communication and alignment across departments including engineering, supply chain, and customer service

Conducts post-project reviews and drives implementation of process improvements

Participates in strategic planning meetings and contributes to continuous improvement initiatives

Mentors junior project managers and supports knowledge sharing across the team

Performs other duties as assigned

Qualification

Analytical SkillsProject ManagementLeadershipStrategic CommunicationProduction PlanningContinuous ImprovementMentoringProblem-Solving

Required

Bachelor's degree in Business, Engineering, or a related discipline

7+ years of experience in project or account management within a manufacturing or industrial environment

Expert-level analytical and problem-solving skills

Strong leadership and strategic communication abilities

Proven success managing high-complexity projects and cross-functional teams

Ability to identify systemic risks and implement scalable solutions

Deep understanding of production planning, customer success, and continuous improvement methodologies

Skilled in mentoring and developing project management talent

Frequent use of computer systems for project tracking, reporting, and communication

Ability to manage competing priorities and lead strategic initiatives

Occasional walking and standing during plant visits or team meetings

Use of fine motor skills for documentation and reporting tasks

Perform all tasks on-site

Operate in both office and manufacturing environments

Regular interaction with engineering, supply chain, production, and customer service teams

Compliance with all applicable safety policies to maintain a safe working environment

Exposure to loud noise levels and moving mechanical parts during plant visits

Use of personal protective equipment (PPE) as required

This role is classified as a Safety Sensitive Position, requiring heightened awareness and adherence to all safety protocols to prevent accidents and ensure a secure work environment