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Motion · 17 hours ago

Business Application Support Engineer - Intern

Birmingham, AL

Internship

Onsite

Intern

Motion Industries, a leading industrial distribution company, is seeking a driven BA Support Engineer Intern to join our dynamic Business Applications Support team. This internship offers an incredible opportunity to gain hands-on experience in ITIL, IT service management, and application support while working alongside seasoned engineers.

Industrial Automation

H1B Sponsor Likely

Responsibilities

Participate and gain understanding of application support processes

Engage in stakeholder communication. Identify and escalate technical bottlenecks to the appropriate teams

Support the resolution of application incidents, working to meet service level agreements

Use ITSM tools, such as ServiceNow

Use GenAI tools to perform application/code troubleshooting, testing, and monitoring

Assist with the creation and maintenance of user guides and support documentation

Work on small enhancements or minor application fixes as part of learning exercises

Use low/no code platforms to automate processes and standardize technology solutions

Shadow and learn from senior support engineers in deploying, maintaining, and managing applications

Qualification

ITILIT service managementApplication supportServiceNowScriptingSQLProblem-solvingCommunication

Required

Working on a BS degree computer science, Information Technology, or a related field

Interest in learning application support and IT service management practices

Good problem-solving skills with a willingness to learn and adapt

Strong communication skills

Preferred

Basic understanding or coursework related to IT, software applications, or supply chain processes is a plus

Basic knowledge of scripting, SQL, or programming languages is a plus but not mandatory

Company

Motion

Glassdoor3.5

Motion is a Automation Machinery Manufacturing.

Founded in 1931

Birmingham, Alabama, USA

5001-10000 employees

https://www.motion.com

H1B Sponsorship

Motion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)