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State of South Carolina · 1 day ago

UI Customer Service Representative (CSR) - Statewide

South Carolina, United States

Full-time

Onsite

Entry Level

1+ years exp

The South Carolina Department of Employment and Workforce (DEW) is focused on connecting job seekers with career opportunities in a thriving business environment. They are seeking a UI Customer Service Representative (CSR) to handle inbound calls regarding unemployment insurance inquiries, providing guidance and assistance to claimants, employers, and other stakeholders.

Government

Responsibilities

Provide general information and guidance with a positive, service-oriented attitude

Answer and handle inbound calls using call center scripts

Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes

Follow operational procedures and guidelines regarding escalation and issue resolution