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Urban Resource Institute (URI) · 15 hours ago

Residential Specialist - Domestic Violence Programs

New York, NY

Full-time

Onsite

Entry, Mid Level

2+ years exp

Urban Resource Institute (URI) is dedicated to providing support and resources for individuals affected by domestic violence. They are seeking a Residential Specialist to assist residents with various needs, including conducting interviews, providing childcare, and engaging in recreational activities.

Social

Responsibilities

Respond to and conduct hotline interviews and present to Administration for approval

Provide warm, compassionate welcome to new residents

Complete necessary admissions paperwork

Provide initial orientation to program

Conduct recreational activities and accompany residents on field trips, as assigned. Assist in special on-site events

Provide childcare and actively engage with residents

Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance center, and housing referrals

Provide administrative support in areas of office coverage, telephone, and clerical work

Distribute donations and supplies to residents

Conduct room checks

Perform light maintenance/housekeeping responsibilities

Assist in providing security coverage including building rounds; distribute room keys to residents

Maintain a log of visitors entering and exiting the premises and record all unusual incidents per established procedures

Function independently in times of facility coverage including responsibility for appropriate action in crisis situations per agency procedure and make necessary phone calls as needed

Provide shift summaries

Meet with Shift Supervisor for individual and group supervision

Participate in monthly staff meetings and training seminars conducted to enhance and develop one’s skills

Conduct support groups

Conduct regular scheduled rounds to ensure safety and therapeutic availability

Read and update the residents and staff log books daily

Monitor the daily room availability and conduct the necessary outreach

Meet with assigned case manager on a regular basis to assist in assigned tasks

Maintain progress notes for each resident, documenting assistance provided

Perform other duties as assigned by Shift Supervisor

Qualification

Human Services experienceDomestic Violence knowledgeMicrosoft Office proficiencyWrittenVerbal skillsCustomer Service SkillsBilingual

Required

Bachelor Degree with internships in Human Services or Associate Degree with (2-4) years' experience in Human Services or High School Diploma or GED with (4-5) years' experience

Must possess experience in, or a potential for, delivering a variety of human services to adults and children, preferably in a residential setting

Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues

Employee must be computer-literate and must have knowledge of Microsoft Office applications

Excellent written and verbal skills required

Possess Customer Service Skills

Must have ability to be flexible with schedule as needed

Must be knowledgeable and sensitive to DV issues

Preferred

Bilingual a plus

Company

Urban Resource Institute (URI)

Founded in 1980, Urban Resource Institute (URI) offers innovative client-centered services to help transform the lives of domestic violence survivors and homeless families, with a focus on communities of color and other vulnerable populations.

Founded in 2013

New York, New York, USA

501-1000 employees